IT Support Specialist
IT Support Specialist
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Job Description
Key Responsibilities:
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Provide firstlevel support and troubleshooting for hardware software and networkrelated issues.
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Install configure and maintain desktops laptops printers and other peripheral equipment.
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Monitor and respond to support requests via ticketing systems email phone or inperson.
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Assist with software installation updates and licensing compliance.
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Troubleshoot connectivity issues including LAN WAN VPN and wireless networks.
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Set up new user accounts and manage access rights in accordance with company policies.
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Maintain IT asset inventory and document support procedures and technical guides.
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Escalate complex issues to higherlevel IT staff or external vendors when necessary.
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Ensure the security and privacy of networks and computer systems.
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Educate users on best practices for using technology and preventing cybersecurity threats.
Required Skills and Qualifications:
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Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
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2 years of experience in IT support or a related technical role.
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Strong knowledge of Windows and MacOS operating systems.
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Proficient in Microsoft Office 365 Active Directory and common enterprise applications.
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Experience with network troubleshooting tools and techniques.
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Familiarity with remote desktop applications and help desk software.
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Excellent problemsolving communication and interpersonal skills.
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Ability to work independently and prioritize multiple tasks effectively.
Preferred Qualifications:
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Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or ITIL.
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Experience in supporting cloudbased platforms (e.g. Azure Google Workspace).
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Knowledge of cybersecurity best practices and data protection regulations.
Employment Type
Full Time
