Desktop Support Specialist
Desktop Support Specialist
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1 Vacancy
Job Description
Position: Desktop Support Specialist
Company Overview:
NARIK CONSULTING LLC is a leading provider of IT solutions and services to businesses in the Washington D.C. area. We specialize in delivering innovative and cost-effective technology solutions that help our clients achieve their business goals.
Job Description:
We are seeking a highly skilled and experienced Desktop Support Specialist to join our team in Washington D.C. In this role you will be responsible for providing technical support and troubleshooting assistance to our clients desktop and laptop systems. You will work closely with our clients to identify and resolve hardware and software issues as well as provide guidance and training on how to effectively use their technology.
Key Responsibilities:
- Provide technical support and troubleshooting assistance to clients desktop and laptop systems
- Install configure and maintain hardware and software components on clients computers
- Diagnose and resolve hardware and software issues in a timely and efficient manner
- Work closely with clients to understand their technology needs and provide solutions to improve their productivity
- Provide guidance and training to clients on how to effectively use their technology
- Maintain accurate records of all support activities and document solutions for future reference
- Collaborate with other members of the IT team to develop and implement new technology solutions for clients
- Stay up-to-date with the latest technology trends and advancements in order to provide the best support to clients
- Adhere to company policies and procedures including security protocols at all times
Requirements:
- Bachelors degree in Computer Science Information Technology or related field
- Minimum of 2 years of experience in desktop support or a similar role
- Strong knowledge of Windows and Mac operating systems
- Experience with troubleshooting hardware and software issues
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Certifications such as CompTIA A Microsoft Certified Professional MCDST Office 365 and other relevant certifications are a plus
- Must be able to pass a background check and obtain any necessary security clearances
Benefits:
- Competitive salary
- Comprehensive benefits package including medical dental and vision insurance
- 401(k) retirement plan
- Paid Time off and holiday pay
- Collaborative and supportive work environment
If you are a highly motivated and skilled Desktop Support Specialist looking for a challenging and rewarding opportunity we encourage you to apply for this position. Join our team at NARIK CONSULTING LLC and be a part of our mission to provide top-notch IT solutions to businesses in the Washington D.C. area.
Employment Type
Full Time
