Specialist, Operations
Specialist, Operations
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative valuesbased team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
Reporting to the Manager the Specialist Operations performs the daytoday operations for the delivery of dynamic and complex health workforce programs by coordinating and leading program activities operationalizing and monitoring tasks and leading comprehensive document/contract management and tracking.
The Specialist Operations is responsible for key operational tasks for specific programs including providing frontline service to healthcare employer and stakeholder requests maintaining database records referring clients and stakeholders to appropriate resources and preparing program reports.
Here is what you will be doing:
Provides frontline support for often urgent health human resources requests by providing timely knowledgeable responses to inquiries from internal partners or external clients and stakeholders.
Provides direct program support to clients and stakeholders participating in health workforce programs with an excellent working knowledge of health workforce solutions.
Provides timely and diplomatic customer service and issues management to stakeholders to problem solve communicate and resolve all manner of administrative and logistical issues required to support health workforce programs under significant pressures and tight timelines.
Establishes and maintains positive relationships with relevant stakeholders to provide exceptional customer service accurate advice and resources.
Ensures accurate and timely processing of program applications and documentation required to provide services (e.g. matching individuals to opportunities processing payments).
Consistently conducts detailed and accurate review of program applications and documentation to help determine program eligibility.
Monitors program usage while proactively identifying program trends/potential issues for leadership.
Assesses and develops operational policy recommendations for leadership to improve overall program performance and operational efficiency.
Facilitates registration and provides technical support for large group webinars on various topics aimed at external stakeholders and health professionals.
Monitors website and other external communications for accuracy and consistency and provides recommendations for improvements and updates as required.
Works collaboratively with other department staff to proactively identify and resolve operational issues share information and best practices.
Identifies and escalates program/operational risks to the Manager; proposes recommendations to address the issues identified.
Works with the program team and leadership to develop document and implement processes and standards for accurate and consistent data processing and document management within their area of expertise.
Creates and maintains accurate program records with a superior understanding and approach to record keeping.
Prepares and analyzes program reports leveraging data from a variety of sources within their area of expertise for program evaluation and ongoing program status updates as required.
Maintains IT solutions and data management systems (Salesforce SurveyMonkey Sharepoint etc) with a focus on accuracy completeness and data integrity.
Performs crossfunctional and/or other duties as assigned.
Here is what you will need to be successful:
Education and Experience
Masters degree preferred or Undergraduate degree in an appropriate discipline (health social sciences political sciences or another relevant field) or equivalent combination of education and experience.
Minimum three (3) years of experience in nonprofit healthcare and/or government sector.
Knowledge and Skills:
Current knowledge of the hospital/health care sector and health human resources issues.
Experience leading/enabling small to mediumscale strategic projects preferably related to the field.
Demonstrated successful project management and change management experience.
Superior people skills including the ability to develop and maintain collaborative working relationships consult influence and build consensus with stakeholders.
Excellent research analytical and problemsolving skills.
Commitment to excellence continuous learning and high attention to detail including planning goal setting reporting and analysis.
Demonstrated analytical skills to prepare and maintain spreadsheets use databases produce accurate reports and to report on trends key issues and recommendations.
Highly motivated with the ability to work independently.
Detailoriented and processdriven with a demonstrated ability to consistently and effectively produce high quality work.
Effective oral and written communication skills to maintain stakeholder relations with an emphasis on customer service delivery and consultation.
Ability to exercise discretion to maintain confidential and sensitive personal information.
Excellent ability to analyze and interpret complex information to deliver a solution that meets the program needs.
Must be able to understand the needs of diverse stakeholders to develop effective solutions and assess impact of recommendations for change.
Strong technical skills and relevant experience to support the facilitation of webinars for large groups of clients and stakeholders.
Familiarity with customer relationship management databases (e.g. Salesforce) and strong working knowledge of MS Office Suite (Outlook PowerPoint Excel and Word).
Location: Ontario (currently hybrid; subject to change)
#LIHybrid
Employment Type:
Permanent Full timeContract Length:
N/ASalary Band:
Band 4External Application Deadline Date:
May 21 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
