Member Engagement Consultant

At RACQ were good people doing good things making a positive impact every day with opportunities to learn grow and be more.

About the Role

RACQCairns is looking for a fun energetic sales and service superstar to join our team. It is not necessary to have experience however sales experience in a previous role is desirable and importantly a willingness to learn! We will provide a comprehensive and tailored training programme to set you up for success.

As a Retail Consultant you will create exceptional customer service experiences for our members as you deliver tailored solutions across a range of assistance insurance and banking products and services.

• Rate of pay at commencement is $33.40 Super Penalty Rates!
• Full Time 37.5hrs per week
• Monday to Friday 8:30am 4:30pm

About you

Customer service and a desire to help is key. We are seeking applicants who love to help others thrive in a fastpaced sales environment can adapt to change build meaningful relationships with colleagues and have an excellent work ethic.

You will be eager to learn happy to deal with members facetoface and via phone and have a cando attitude Strong written verbal and communication skills.

Why join RACQ

It is an exciting time to be part of RACQ as we continue our transformation towards better smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community yet small enough to nurture your professional and personal development.

By joining RACQ youll be part of new sustainability initiatives including a commitment to being a carbon neutral organisation by 2030. Weve invested in and partnered with sustainable companies including the introduction home solar and batteries Green Home and Car Loans and many other products and initiatives. Well continue to advocate for research and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement please advise us at the time of applying.

What we offer you

At RACQ we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are wherever youre from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking assistance and insurance products
• Give back to our communities with paid volunteer leave payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave optionsparental leave of 13 weeks primary carer leavepurchased leave up to 4 weeks per yearcultural observance leave substitution of public holidays for cultural/religious reasons personal leave for wellbeing genderaffirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiativessuch annual flu vaccinations corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with inhouse development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at to apply to do good stuff daily

Please Note: to objectively and comprehensively assess your potential and suitability for the role RACQ may require you to complete video interviews psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process please advise the RACQ Careers team.

Questions Please contact Experience:

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