Technology Services Group (TSG) Technician II

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis reporting key performance indicators (KPIs) service level agreements (SLAs) internal crossfunctional teams and partner vendor relationships. Leads manages and coordinates the delivery of an exceptional customer experience for all information technology services support and project deployments. May require coding programming and/or integration with external customer technology and systems. Responsible for the daily management of cost staffing equipment inventory system compliance safety and security of organizational resources (hardware software automation and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans monitors and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through facetoface engagement collaboration and consultative interactions. Utilizes technology to effectively initiate deploy and track projects and support services 24x7.

Shift: TuesdaySaturday 3 AM12 PM with 1 hour lunch included

Responsibilities:

• Performs technical analytical or maintenance work. Typically knowledge is gained through a combination of formal education in a vocational or technical degree program and onthejob training.
• Supports desktop equipment users with hardware and software planning problem resolution setup integration testing and installation. Provides technical advice guidance and informal training to customers using hardware and software programs.
• Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Qualifications:

• Ability to communicate highly technical information to both technical and nontechnical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN Citrix Symantec Remote Desktop Apps Active Directory and various Web browsers Preferred
• Technical Certifications such as A Network Preferred
• Technical work experience Preferred
• Experience troubleshooting thermal printers preferred
• Grasp lift (from floor to shoulder height) lower (from shoulder height to floor) push pull carry and manipulate equipment packages or parts weighing up to 70 pounds Required
• Ability to travel by car to various UPS facilities Required
• Must have a valid drivers license Required
• Bachelors Degree or Associates Degree Preferred

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.