Technical Support Representative, Specialist
Technical Support Representative, Specialist
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$ 30000 - 48000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland CO office.
This is a hybrid position.
- Act as the initial point of contact for all computer and system related concerns. Review incoming requests both computer generated and verbal sort and prioritize for proper action.
- Provides Tier I technical support for software hardware and network problem resolution for clients by performing problem diagnosis and guiding users through stepbystep solutions.
- Installing and configuring hardware and software.
- Provide timely and accurate customer feedback.
- Uses automated information systems to analyze and troubleshoot issues.
- Resolves problems or escalates to senior technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company.
- Supporting the rollout of new applications.
- Conducts technical research for source of information required in support of requests related to ongoing programs.
- Instruct users in the use of PCs and networks.
- Interacts with other team members such as network services software engineering and/or applications development to restore services and/or identify and correct the core problem.
Qualifications
Required Qualifications:
- US Citizenship
- Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
- Requires High School diploma.
- Requires 1 to 2 years of customer service experience.
- Good written and verbal communication.
- Must reside near Loveland CO
Preferred Qualifications:
- Prior experience in technical support or a similar role.
- Demonstrated ability to work both independently and collaboratively with a team.
- Wellrounded working knowledge of IT concepts and best practices.
#RDG
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
