IT Support Manager
IT Support Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled and strategic IT Support Manager to oversee and optimize enduser support operations for a dynamic fastpaced environment. This is a great opportunity to lead a technical support team drive service excellence and ensure the stability and efficiency of IT systems across the organization.
Key Responsibilities
- Lead and manage a team of IT Support Engineers ensuring timely resolution of technical issues and highquality service delivery.
- Develop and implement IT support policies procedures and SLAs to align with organizational goals and compliance standards.
- Monitor support performance metrics and continuously improve response times customer satisfaction and ticket resolution rates.
- Serve as the escalation point for complex hardware software networking and systems issues.
- Collaborate with other IT and business leaders to identify infrastructure needs plan upgrades and coordinate deployments.
- Oversee IT asset management inventory tracking and hardware lifecycle management.
- Manage onboarding/offboarding processes to ensure smooth IT provisioning and deprovisioning.
- Ensure adherence to cybersecurity and data protection best practices including patch management and access controls.
- Conduct regular training and mentoring for support staff to foster professional development and team growth.
Requirements
- Bachelors degree in information technology Computer Science or a related field.
- 6 years of IT support experience including 2 years in a supervisory or managerial role.
- Proven ability to lead and develop technical support teams in multisite or hybrid work environments.
- Strong knowledge of Windows OS Microsoft 365 Active Directory and remote support tools.
- Familiarity with ITSM tools and service desk platforms (Jira Service Desk Fresh service Zendesk).
- Experience managing support operations using KPIs and servicelevel metrics.
- Excellent communication leadership and organizational skills.
- Ability to manage multiple priorities while maintaining high attention to detail.
Preferred Qualifications
- Microsoft certifications (MS102 MD102 Azure Fundamentals).
- ITIL Foundation Certification or equivalent ITSM framework knowledge.
- Experience with Microsoft Endpoint Manager (Intune) SCCM or enterprise device management tools.
- Understanding of compliance requirements (NIST CMMC) in enterprise or government settings.
Benefits
Join Our Team If you are a passionate and dedicated IT professional looking to make a significant impact we encourage you to apply.
COMPANY INFORMATION:
We are a professional services consulting firm located in Tysons Corner VA. We are staffing for our direct and customer hiring needs.
We offer comprehensive benefits including medical dental vision insurances HSA FSA 401(k) and life insurance and disability insurance to eligible employees. Exempt personnel receive paid time off. Contracted and Hourly personnel are not eligible for paid time off unless required by law. Hourly personnel on a Service Contract Act project are eligible for paid sick leave.
We comply with Equal Opportunity and do not discriminate based on race color religion sex age national origin gender identity disability veteran status sexual orientation or any other classification protected by federal state or local law.
Bachelor's degree in information technology, Computer Science, or a related field. 6+ years of IT support experience, including 2+ years in a supervisory or managerial role. Proven ability to lead and develop technical support teams in multi-site or hybrid work environments.
Employment Type
Full Time
