HR Solution Center Representative, Tier 1.
HR Solution Center Representative, Tier 1.
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
NonExemptSchedule Details:
Friday Monday Thursday Tuesday WednesdayScheduled Hours:
8:00am 4:30 pmShift:
1 Day Shift 10 Hours (United States of America)Hours:
40Cost Center:
HR Solution CenterThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
The Tier One HR Solution Center Representative is responsible for answering inbound employee inquiries across all HR functions owning the resolution of tier 1 employee and manager inquiries through case management.Major Responsibilities:
1. First point of contact for all HRrelated questions and supports employee lifecycle processes programs and policies. Must have general knowledge of HR policies and procedures for quick responses to caregivers.
2. Educate and promote the use of selfservice tools and technology to help drive selfservice utilization.
3. Monitors case load volumes answers questions research information and assists with problem resolution within Service Level Agreements (SLAs) as part of HR case management through phone and selfservice.
4. Demonstrate outstanding problemsolving skills to resolve inquires track status and conduct followups for assigned cases following the proper escalation procedures as needed.
5. Provides a welcoming and responsive atmosphere including over the phone while maintaining high quality customer service.
Position Qualifications:
Required:
1. High school diploma or equivalent.
Experience/Skill:
Required:
1. High degree of integrity and ability to maintain strict confidentiality.
2. Ability to multitask and work under pressure while maintaining a professional attitude.
3. Ability to adapt quickly to change with new processes and procedures.
4. Excellent verbal and/or written communication skills with ability to provide exceptional customer service and deescalate the customer as needed.
5. Advanced computer skills including utilizing multiple software systems and Microsoft/Excel.
6. Critical thinking Problem Solving selfstarting and multitasking abilities necessary.
7. Ability to understand and execute HR procedures and policies.
8. Must be organized with strong attention to detail.
9. Requires the ability to work independently make decisions and edit work of others.
10. Ability to multitask without losing speed or accuracy.
11. Ability to resolve identified discrepancies.
12. 6 months1 year experience in a customer service role.
Preferred:
1. Experience in an HR support role.
2. Working knowledge of state and federal employment laws.
3. Functional knowledge of Workday.
Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
