Intake Specialist
Intake Specialist
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Job Description
JOB SUMMARY
The Intake Specialist is responsible for all phases of the Intake process including but not limited to answering calls from prospective patients their families and referral sources providing program services information and triage and completing the intake process for admission.
The Intake Specialist exercises compassion empathy passion and care in every interaction (calls emails texts chats etc.) while coordinating patient admission to a facility. They work in conjunction with all members of the treatment team and all other necessary departments to facilitate seamless and timely admission to Prevention and Recovery Center (PaRC).
DUTIES & ESSENTIAL JOB FUNCTIONS
The duties listed below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Responsible for maintaining all the documentation involved with the Intake process. Including but not limited to verification of identification card (IDs) insurance card and/or prescription card including scanning documents into KIPU.
Develop and maintain seamless communication and partnership with the clinical medical nursing departments financial counselors Admissions Department and Care Coordination and other departments.
Collect copay and deductibles and set up recurring payments as necessary.
Assist in verification of benefits when needed.
Create maintain and supplement documentation of payment benefit verification and patient engagements and assessments as required in relevant platforms; CyberSource Salesforce KIPU and Office 365.
Track financial and other key financial data on the required spreadsheet in collaboration with other departments including the financial counselor within the facility.
Provide positive patient engagement within 24 hours and 72 hours to new patients admitted to the facility and complete patent engagement documentation in KIPU.
Provide an orientation for release of information confidentiality and storage of valuables.
Provide each patient with a welcome kit and provide an initial orientation to PaRC.
Provide an overview of PaRC answering questions related to their treatment experience.
Respond to inquiries and referrals from individuals families and referring providers in a timely and professional manner and brief appropriate administrative clinical and/or medical staff on these matters.
Complete all consents as required and appropriate including legal employer Employee Assistance Programs (EAP).
Coordinate Family Medical Leave Act paperwork and documentation with Care Coordinator.
Contact referral sources to confirm receipt of referrals.
Maintain consistent and accurate documentation through KIPU or other internal CRM and EMR systems including but not limited to patient admission photograph.
Daily reports at the start and end of shift and tracking of information therein utilizing Microsoft Teams and verbal communication to communicate relevant information in real time as necessary.
Conduct assessments and questionnaires with admissions as is necessary.
Positively promotes PaRC to prospective patients families visitors and employees.
Greet every new admission in the parking lot or at the door and provide positive communication to patients discharging from the leaving the facility.
Assist care teams with completing patient assessments including PHQ9 RAS SAS and exit interviews etc.
Regular and predictable attendance per employee handbook is an essential function of the job.
Performs other duties as assigned.
QUALIFICATIONS
High school diploma or equivalent required with college degree preferred.
Oneyear experience in healthcare admissions in the mental health or substance abuse field preferred.
Demonstrated computer proficiency. Experience with Office 365 KIPU EMR/ CRM or similar software preferred.
COMPETENCIES
Demonstrated ability to build trust and establish rapport with potential patients their families and referral sources.
Excellent customer service skills and ability to interact with colleagues and patients in a professional manner.
Demonstrated adherence to acceptable ethical and behavioral standards of conduct.
Participation in continuing Professional Development.
Basic knowledge of strategies for treating alcohol cocaine and other drug abuse.
Knowledge of medicationassisted therapy.
Knowledge of 12step programs.
Ability to follow phone scripts.
Ability to provide education and information to potential patients concerning substance abuse treatment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to due the following:
Power grasping to ensure able to use fingers and thumb together to hold something
Exposure to dust gas odors liquids or fumes Intermittent lifting and carrying up to 25 pounds transporting object usually by hand arm or shoulder
Hand/eye coordination: Performing work using both
Working with hands: Seizing holding and grasping
Able to lift by raising or lowering an object from one level to another
Standing: Remaining on ones feet in an upright position for long periods of time
Walking: Moving about on foot
Qualifications :
- High school diploma or equivalent required with college degree preferred.
- Oneyear experience in healthcare admissions in the mental health or substance abuse field preferred.
- Demonstrated computer proficiency. Experience with Office 365 KIPU EMR/ CRM or similar software preferred.
Additional Information :
We are proud to be an EEO employer M/F/D/V. We maintain a drugfree workplace and perform preemployment substance abuse qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin.
For more information about our company benefits please visit us at Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
