On-Call Program Manager

Position Title:

Position Type:

Hiring Range:

$37.31 an hour

Pay Frequency:

PURPOSE

This position offers an exciting opportunity to be part of an innovative and committed team working with Miller Center for Global Impact a globally recognized social enterprise accelerator operating within Santa Clara University (SCU).

Miller Center is at the forefront of the social entrepreneurship movement. With an emphasis on climate resilience and womens economic empowerment we accelerate social entrepreneurship to end global poverty and protect the planet. Our proven model unites the talents and expertise of our executive mentors worldclass curriculum Silicon Valleys spirit of innovation and entrepreneurship and Santa Clara Universitys Jesuit heritage of social justice community engagement and global impact.

The Accelerator Program Manager (APM) role requires a selfstarting highly motivated wellrounded person passionate to continue learning new skills while supporting Miller Center projects related to accelerator operations. The APM is an active member of the accelerator programs and mentor team and is the primary contact point for social entrepreneurs actively participating in accelerator programs.

The APM position also interfaces with other Miller Center staff alumni social entrepreneurs partner organizations and funders under guidance of the more experienced members of the team. The APM has the ability to adjust priorities as needed and shows a positive attitude towards acquiring and developing skills and expertise.

DUTIES AND RESPONSIBILITIES

Accelerator Programs Recruitment Process Coordination (5%)

• Coordinate operational and administrative aspects of accelerator recruitment processes with direction from Program Directors and Senior Directors. Includes support in recruitment selection onboarding management and followup efforts. Independently respond to recruitment inquiries from social entrepreneurs mentors and other stakeholders.

• Contribute to and participate in developing innovations of the recruitment processes to align with program recruitment goals

• Coordinate the automation of recruitment processes and their adaption into Miller Centers Salesforce database applying Agile principles and tools to support continuous improvement of the recruitment processes

Accelerator Program Management (45%)

• Independently manage operational and administrative aspects of Miller Centers Accelerator (MCA) core programs with input from Senior Program Managers Program Directors and Senior Directors. Includes selection of cohorts and primary management of onboarding kick off curriculum assignment weekly followup and troubleshooting efforts. Respond to inquiries from social entrepreneurs mentors and other stakeholders.

• Work with the recruitment and mentor teams to identify set track and meet annual objectives and key results (OKRs) related to accelerator programs.

• Other duties as they emerge from process improvements and troubleshooting activities

Process Automation and Improvement (30%)

• Creates and executes process improvements for programrelated projects assigned to them (e.g. creation of document control processes redesign of communications materials creation of new marketing collateral to improve the SE and Mentors experiences in an accelerator cohort)

• Develop and enhance Agile processes for the Programs and mentor Team coordinating regular team meetings on process improvements and integration with Miller Centers SalesForce database.

• Track current performance and efficiency with an eye towards selective process automation.

• Maintenance and upkeep of Salesforce and other systems

• Data visualization

• Report writing and creation of presentations for internal and external uses

• Support Miller Centers fundraising efforts as needed.

Miller Center Key Events (20%)

• Oversee and implement key events related to Miller Center Accelerator Programs (i.e. closing gratitude ceremonies)

C. PROVIDES WORK DIRECTION

Provides work direction to student employees. Works cooperatively with other Miller Center staff SCU faculty and global partners. Leads crossfunctional teams to ensure successful program delivery and funder satisfaction.

D. GENERAL GUIDELINES

Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with stakeholders and solicits feedback for improved services and collaboration. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Prepares and submits reports as requested and required.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge skills abilities education and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

• Familiar with global development initiatives and the social enterprise movement.

• Experience living or traveling in the developing world is helpful but not required.

• Understands the benefits and elements of developing relationships; treats internal and external stakeholders with attention and concern.

• Skilled in project management

• Able to conduct research and synthesize findings as required.

• Strong writing skills.

• Comfortable producing professional work products in Microsoft Office and GSuite.

• Able to communicate in language(s) spoken by Miller Center stakeholders desired (especially French and/or Spanish) but not required.

• Able to follow established processes and procedures.

• Strong attention to detail.

• Able to work independently balance competing priorities and seek guidance from other staff members when appropriate.

• Able to acquire skills and any necessary credentials during employment with minimal support and guidance.

• Bachelor Degree or equivalent work experience

of Experience

• 3 years work experience

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act as amended the California Fair Employment & Housing Act and all other applicable laws SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill experience education or other requirements of the position and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.

• May be required to travel to other buildings on the campus.

• May be required to attend conferences meetings and training sessions within Bay Area or in or out ofstate locations (including international travel to cities and rural areas in the developing world).

• May be required to adjust schedule to work outside normal working hours including occasional evening and weekend activities and frequent virtual meetings in early morning or evening hours (virtual meetings are typically done from the employees preferred location)

ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Mostly an indoor office environment with some windows.

• Offices with equipment noise.

• Offices with frequent interruptions.

• May be required to occasionally travel to outside stakeholders.

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies see IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally.Information about Title IX can be found at can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408). The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources andand request to speak to Indu Ahluwalia by phone ator by email at

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.