Public Assistant Case Manager
Public Assistant Case Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for the facilitation of case management services related to a federally funded program within the State of Indiana. Specific duties include:
- Communicate oneonone with applicants to assist in completion of intake forms and applications for the program.
- Assist and advise homeowners with locating the proper documentation required for eligibility.
Compile applicant financial proof of hardship and home ownership or lease information and other eligibility and income documentation.
- Communicate with homeowners and answer questions about documentation and eligibility requirements.
- Collect compile analyze report and maintain necessary data in program tracking systems for statistics and reporting.
- Data Entry tracking and analyses within the specialized software systems designed to manage program workflow applicant data and provide statistical reporting as necessary.
- Ability to work with and respond to routine inquiries from external and internal sources about standard correspondence program eligibility missing documentation statistical reporting or other issues that may arise.
- Must provide professional customer service and advice with a basic understanding of program requirements other government programs paycheck verification processes and program timelines.
- Gather and package entire applicant file and all supporting documents for close out.
Qualifications :
- Patience empathy excellent organizational skills and attention to detail.
- Strong interpersonal analytical and problemsolving skills.
- Previous case management experience a plus.
- Call center or customer service experience required.
- Demonstrated customer service expertise and proven ability to effectively communicate both verbally and in writing.
- Excellent time management skills with a proven ability to multitask and meet crucial deadlines.
- Experience working with grantfunded programs a plus.
Additional Information :
WHY JOIN EGIS
- Opportunity to participate in a full range of employee benefits including health dental vision disability and life insurance beginning the first day of the month following the first 30 days of continuous employment.
- 401(k) plan beginning the first day of the month following 90 days of continuous employment with 4% company match.
- Gracious Paid Time Off (PTO) package with increased accrual rates with tenure along with 9 paid holidays.
- Competitive wages and potential bonus opportunities offered.
- Flexible schedules and potential hybrid schedules offered.
- Paid parental leave offered beginning the first day of the month following the first 30 days of continuous employment.
- Educational assistance / Tuition Reimbursement.
An affirmative action participant EOE M/F/D/V/SO
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
