IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The annual compensation range for this position is $48000 $52000.
The Indiana University Foundation (IUF) in partnership with the Indiana University Alumni Association (IUAA) seeks a passionate customercentric IT professional to serve as an IT Support Specialist for our Bloomington Indiana location.
Reporting to the IT Support Manager the IT Support Specialist plays a crucial role in ensuring an exceptional enduser experience. In this role youll respond to telephone calls Help Desk Issues (Jira Service Management) and inperson requests for technical assistance. Youll assist with general hardware/software computing setup and provide support for staff as well as key alumni/donor systems. Occasionally youll support seasonal board meetings and events that may require travel.
Were looking for someone whos not only a technical expert but a natural leader who takes ownership of their tasks. Youll thrive in troubleshooting and finding solutions independently demonstrating initiative as a selfstarter. Youll also need to be skilled in working across different operating systems including both Mac and Windows.
Beyond technical abilities were seeking someone who excels in customer service. Youll be key in teaching others how to navigate technical issues and your ability to communicate clearly and build positive relationships will be key to your success in this role. You will join a team of enthusiastic customer serviceoriented professionals with a passion to serve and collaborate as a team.
Qualifications :
Minimum Requirements
- 3 years of professional experience in a technical support or ITrelated field
- Combinations of education and experience will be considered
- Ability to travel to our Indianapolis office as needed
Preferred Qualifications
- Experience in Help Desk Ticketing Systems (Jira Service Management preferred)
- Experience with Macintosh Computers is strongly preferred
- Experience with Conference Room Technology (Crestron Video Conferencing Collaboration Software)
- Experience with SCCM/Jamf Pro
- Associates Degree or higher in an ITrelated field strongly preferred
- Prior experience in customer servicebased roles preferred
Additional Information :
Applications will be accepted on an ongoing basis though interviews may begin as soon as June 2nd. A cover letter is strongly recommended for consideration.
We are unable to offer visa sponsorship for this position.
The IUF is committed to providing a safe respectful and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individuals race ethnicity religion color sex age national origin genetic information sexual orientation disability gender identity or expression ancestry marital status protected veteran status pregnancy or any other basis prohibited by law.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
