Continuous Improvement Partner
Continuous Improvement Partner
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Do you have experience of people management proactively identify and implementing change and analytical thinking Were looking for a Continuous Improvement Partner to join our team.
Youll identify and manage delivery of key improvement activity for AXA Retail leading to greater operational efficiency and improved customer journeys. Youll focus on motor claims initiatives plus operational and complaints initiatives as needed.
At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40% of your week away from home moving to the majority of your working week from September 2025. Away from home means attendance at one of our office locations.
Were also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.
What youll be doing:
- Work with Claims Leadership team to scope plan and deliver improvements that align with strategic aims.
- Identify improvement opportunities and ensure these deliver sustained measurable business benefits.
- Lead squads including Continuous Improvement (CI) Specialists to deliver agreed changes. Set standards objectives and plan activities to ensure critical milestones are met.
- Spot and track relevant KPIs (key performance indicators) to measure capacity creation quality and financial savings.
- Provide data driven insight and analysis along with regular progress updates to key stakeholders.
- Partner with business change teams to ensure changes align.
- Be the gate keeper of design standards.
- Coach support and share best practice with colleagues and wider CI team specialists.
Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.
What youll bring:
- Demonstratable experience of people management essential.
- Experience of driving performance improvements through others essential.
- Technical expert in Lean DMAIC or systems thinking approaches preferred but not essential.
- Project management risk identification and mitigation skills.
- Expertise in planning gathering and analysing data.
- Methodical approach.
- Change management.
- Outstanding stakeholder management skills.
As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.
For an overview of this role please contact Victoria Walker Head of Operational Excellence Retail at .
What we offer:
At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary dependent on experience
- Annual company & performancebased bonus
- Contributory pension scheme (up to 12% employer contributions)
- Private health cover
- Life Assurance (up to 10 x annual salary)
- 28 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to .
Who we are:
AXA Retail helps people live the life they love knowing weve got their back at home and on the road. Our people are vital to us becoming more digital faster and easier to access. Were a dynamic team of experts completely committed to making sure our customers get back to the good stuff when the unexpected happens.
Salary
Employment Type
Full-Time
