Resident Contact Centre Team leader
Resident Contact Centre Team leader
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Salary Not Disclosed
1 Vacancy
Job Description
Monday to Friday37Hours per week (between the hours of 0800 and 1800 by rota)
We are really excited to be recruiting an additionalTeam Leader to join the team in our new Resident Contact Centre.
As one of three team leaders you will provide direct daytoday line management including technical guidance tothe advisers within the Resident Contact Centre.
You will be a key escalation point for customers ensuring any dissatisfactions are recorded at the point of being made aiming to resolve on the first point of contact.
Reporting to the Team Manager you will work together to;deliverany identified service improvements auditcalls toensure that each call is dealt with effectively and efficiently demonstrating aprofessional approach.
All our resident calls are answered in accordance withour LETS principle that isactively listening to and understanding the details of the contact assessing and supporting the customerwith patience and empathy with the aim of first contact resolution and you will manage your teams performanceto achieve those KPIs.
The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment and leading a team.
So if you think you have what it takes to make a difference to manage and lead a team of high performing Resident Contact Centre advisers are a calm and confident communicator with good listening skills and can ensure the timely resolution of customer queries we would like to hear from you!
The full Job Description is attached
We reserve the right to close this advert early if sufficient interest is received. Therefore if you are interested in the role we encourage you to apply without delay!
INDAD
The Company
A commercial business with a social heart our vision is to create opportunities that change lives through our drive expertise resources and passion.
Our dynamic approach has made us one of the regions leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough and the surrounding area were committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change and well continue to grow our business in todays fastpaced operating environment.
Theres more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment wellbeing and familyfriendly services to the heart of our communities with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH everything we do is about the people who live in our homes and access our services. So we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you youll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable prosperous communities were also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience our team is united by our shared values: action commitment excellence integrity and teamwork. If that sounds like you wed love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases instant vouchers and reloadable gift cards
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Westfield Health giving access to a range of benefits such as 24 hour DoctorLine Employee Assistance Programme money back for glasses and dental treatment (after probation)
Documents
Employment Type
Full-Time
