Opportunities: Operations Analyst (Program Admin Officer 3) (45866)
Opportunities: Operations Analyst (Program Admin Officer 3) (45866)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Competition # :45866
Department:Service Nova Scotia
Location:HALIFAX
Type of Employment:Permanent
Union Status:NSGEU NSPG
Closing Date:27May25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia we impact every citizen business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted accessible modern programs and contributes to Nova Scotia as a safe and desirable place to live work and do business.
To learn more about our department please click here:Department of Service Nova Scotia Government of Nova Scotia
About Our Opportunity
Reporting to the Manager of Operations Support (Business Programs)as Operational Analyst you are responsible for working with and providing support concurrently for Citizen Services teams Citizens and multiple Program Owners. You will develop effective efficient processes to support service delivery outcomes across various channels.
Primary Accountabilities
- With a focus on citizen centered design develop new service delivery processes
- Evaluate existing processes with an eye to innovate and improve service delivery for clients and teams
- Document and provide training for new services as well as changes to existing services as a result of legislative regulation policy changes or client feedback
- Coordinate technical teams identified in the solution
- Coordinate user acceptance testing
- Develop clear and concise communications to all impacted stakeholders
- Design quality assurance processes to support teams in attaining accurate program deliverables
- Develop and deliver reporting to Leadership teams to assist in workload management and to measure benchmarks
- Evaluate service delivery metrics (including technical financial operational etc.) and provide accurate information in a timely manner to support leadership teams and Program Owners in decision making
- Work with various internal and external technology teams to support system design and implement solutions
- Coordinate large scale program launches and annual renewal cycles by maintaining professional relationships with various internal and external teams including Business Registration Unit Contact Center Access Nova Scotia Department of Finance Kings Printer Postal Services Communications Nova Scotia Cyber Security and Digital Services etc.
Qualifications and Experience
This position requires a bachelors degree plus five (5) years related experience or an equivalent combination of training and experience. To be considered for this opportunity you think analytically conceptually and innovate while developing practical solutions for service delivery. You develop and use tools (Excel Tableau or Cognos) to analyze measure and improve business processes. In addition the successful applicant will have proficient written verbal listening and interpersonal skills. You demonstrate sound judgment in assessing options and impacts to provide solid advice to management. You are selfmotivated with theability to work independently as well as in teams possessing a high degree of initiative objectivity. You can manage multiple initiatives while prioritizing to ensure they are completed on schedule. You have experience creating process documentation and delivering training. Further you should have knowledge of the policies and processing systems utilized within the service delivery units in the Business Registration Unit.
The following will be considered assets:
Education training and/or experience with project management or Service Design methodologies
A background in process improvement with Lean Six Sigma and DMAIC methodology
Experience using data to create dashboards
Knowledge of Word PowerPoint Visio Professional Outlook TEAMS Power BI Adobe Pro and high level of proficiency in Excel along with financial analysis
Experience working in government and/or regulatory setting
A strong working knowledge of SharePoint
Candidates should identify specific information technology software skills and technical capabilities in their cover letter that would be considered an asset in this position.
We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.
Equivalency
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan Health Dental Life Insurance General illness Short and LongTerm Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here:Benefits for government employees.
Additional Information
This is a permanent position based in Halifax Nova Scotia
What We Offer
- Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued respected connected and tuned in. We have forwardthinking policies and strategies.
- Countless Career Paths.
- Department Specific Flexible working schedules.
Pay Grade: PR 13
Salary Range: $2556.10 $3107.16BiWeekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are underrepresented. If you are a member of one of these equity groups you are encouraged to selfidentify on your electronic are committed to providing an inclusive and accessible recruitment process. If you require an accommodation throughout the recruitment process please let us know.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
IC
Employment Type
Full-Time
