Front Office Manager
Front Office Manager
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Job Description
As we prepare for a major refurbishment and exciting relaunch in 2026 were seeking a passionate professional and peoplefocused Front Office Manager to lead our frontofhouse team through this transformative time.
This is your chance to step into a pivotal role where youll not only oversee daytoday operations but also play a key part in shaping the guest journey during a onceinageneration evolution of our retreat. If you thrive on delivering exceptional service leading highperforming teams and being part of meaningful change.
What Youll Be Doing:
- Leading and motivating the Front Office team to deliver exceptional guest service at every touchpoint.
- Creating a welcoming first impression for guests from smooth checkins to heartfelt farewells.
- Supporting the team with coaching training and clear operational direction.
- Handling guest feedback and concerns with confidence professionalism and grace.
- Managing front office procedures and ensuring accurate bookings records and reporting.
- Monitoring team performance and rosters aligning with budgets and business needs.
Qualifications :
- 2 years experience in a hotel front office role ideally with supervisory or managerial responsibilities.
- A natural leader with strong people management and mentoring skills.
- Confident communication both written and verbal with a warm professional tone.
- A guestfirst mindset and a passion for delivering premium service with a personal touch.
- Knowledge of trust accounting and front office systems
- Flexibility to work across a rotating roster including weekends and public holidays when needed.
- An interest in wellness and spa environments is a plus but not essential.
Additional Information :
Join our positive and vibrant team and be rewarded with these team benefits:
- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the companys business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands Experience oz Adrenaline and RedBalloon)
- Discount on Furniture
- Wellbeing programs with Uprise (EAP)
Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
