Technical Implementation Specialist - Medical Imaging
Technical Implementation Specialist - Medical Imaging
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Job Description
Intelerad is a leading global provider of enterprise imaging solutions. Our team which includes personnel in the United States Canada India the United Kingdom New Zealand and Australia are united in our mission to advance the future of medical imaging with a unified architecture that connects physicians and clinical staff across departments and borders.
We are seeking a Technical Implementation Specialist (level 1) who is responsible for providing technical and workflow implementation services for Radiology Healthcare IT solutions. The role will require a range of technical services including but not limited to system integration system configuration workflow analysis and design testing and troubleshooting system setups and facilitation and support of system golives. Acting as a key customerfacing representative the Technical Implementation Specialist will ensure that Intelerad solutions are configured tested and operational to meet client needs and align with best practices. This role will work closely with Project Management and Applications and Workflow resource and involve collaboration with crossfunctional teams onsite client engagement training delivery documentation troubleshooting and proactive participation in change management and escalation processes. The goal is to ensure clients realise the full value of our solution at every stage of their journey.
Responsibilities
- Collaborate with clients to assess needs design HL7/Dicom workflows and define system configurations that align with clinical and operational goals.
- Provide remote system administration and perform HL7 /Dicom integration configuration deployments and upgrades remotely for customers.
- Providing basic support and services to Implementation staff and external customers for HL7/DICOM integrations communications and integrations workflow design database changes or troubleshooting
- Validate solution operability including network connectivity and thirdparty integrations; troubleshoot and resolve technical and workflow issues both remotely and onsite.
- Working with Project Management to complete system integration and functionality checks
- Deliver training to end users and administrators and create supporting materials to facilitate successful adoption of new workflows and features.
- Guide clients through golive and postgolive phases ensuring smooth transitions and optimal use of Intelerad solutions.
- Participate in technical discussions / calls and provide regular status updates with customers and thirdparty vendors.
- Document configurations workflows and architecture changes in collaboration with project managers.
- Participate in postimplementation reviews and share insights with internal teams to support continuous improvement.
- Provide workflow and product expertise to internal teams including support training and specialist liaison functions.
- Travel if required within specified region to support onsite implementations and client engagement.
- Perform other duties as required to support the success of implementation projects and the wider business.
Qualifications :
Employment Prerequisites
- Bachelors degree in Computer Science Engineering or Medical Imaging Sciences or equivalent
- 13 years of experience in Healthcare or IT related roles
- Valid governmentissued identification
- Ability to travel internationally if required
- Eligibility for security related clearance (where required)
- Understanding of HL7 /Dicom messaging standards and integration capabilities
- Proficiency with Linux commandline interface for system navigation file management
Desired Competencies
- Knowledge of enterprise level Radiology Healthcare IT solutions
- Indepth understanding of radiology workflows including modality PACS RIS and clinical processes within imaging departments
- Strong troubleshooting skills across applications hardware operating systems drivers and networking services.
- Basic knowledge of SQL databases (Sybase PostgreSQL MS SQL)
- Familiarity with AWS cloud infrastructure and services
- Understanding of API calls and working with data formats such as JSON
- Experience training and mentoring others on radiology concepts
- Strong communication skills and ability to use creative thinking to problem solve complex technical and integration related issues
- Ability to communicate and build rapport with internal management and other company personnel
- Professional presentation and a selfmotivated proactive work ethic
Travel Requirements
This position requires up to 25% of travel mainly throughout Oceania and occasionally on short notice.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
#LIREMOTE
Intelerad is committed to the principles of equal employment. We are committedto complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual a record of such impairment or being regarded as having such an impairment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
