Works independently and in conjunction with other Readers Advisors to provide telephone and in-person customer service for TBBS by answering questions pertaining to the reading and informational needs of print-disabled patrons especially children and schools; conducts introductory patron interviews adding them to customer database; specializes in title subject and author searches for material utilizing special databases and a unique circulation system and internal cataloging process; discusses reading preferences with patrons customizing mail-order service details for each individual; develops book orders for patrons.
Develops subject-specific bibliographies of interest to TBBS juvenile patrons; submits articles for NewLink the TBBS quarterly newsletter; drafts publicity information for communications manager; suggests subject cataloging changes to original cataloging provided by circulation vendor.
Develops procedures to analyze and review NLS technology updates concerning talking book equipment and accessibility resources and issues for use in school facilities and with juveniles shares information with all staff assists supervisor on special projects and operating system review.
Using professional resources researches both simple and complex requests regarding referral service to other disability agencies and questions about assistive technology equipment used by patrons in this program.
Performs other duties as assigned or required.
Education and Experience:
Requires knowledge skill and mental development equivalent to completion of two years of college preferably with courses in library science and two years of paraprofessional library or related work experience.
Knowledge Skills and Abilities:
Requires extensive knowledge of the terminology content and classification schemes of the collections serviced.
Requires working knowledge of standard non-professional library science methods procedures and techniques.
Requires ability to recognize identifying information on documents in several foreign languages.
Requires ability to utilize standard bibliographic tools.
Requires ability to provide general reference services to professional staff.
Requires ability to prepare ordinary operating reports on library activities.
Requires ability to select and recommend publications of interest to the patrons utilizing the library facilities.
Requires the ability to lift carry and push/pull up to 10 lbs.
Preference will be given to Illinois residents in the hiring and selection process in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ) or Springfield ).
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race color religion sex national origin sexual orientation age marital or veteran status or the presence of a non-job-related medical condition or disability.
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