Customer Support Engineer
Customer Support Engineer
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals coordinating with cross functional teams and driving closure on customer issues raised on GE ADMS products.
Responsible for addressing customer issues and concerns with ADMS applications such as SCADA DMS OMS etc.
Requirements
Direct experience installing maintaining or supporting GE ADMS products ( Power On Fusion (PoF) or Power On Advantage (PoA) ) including DMS Applications DNAF OMS Storm Assist and DER.
Familiarity with User Interface SCADA and Modeling tools.
Knowledge of both Transmission and Distribution electrical grids.
Working knowledge of Linux Windows Oracle SQL Jasper Report and Cassandra.
Working knowledge of TCP/IP protocols IP addressing routing LAN DNS Active Directory firewalls & switches as it applies to isolating and resolving reported issues in these areas.
Ability to work independently with minimum direction.
Knowledge of NERC CIP Standards.
Effective communication skills. Demonstrated ability to effectively interface with customers and crossfunctional teams.
Positive attitude when dealing with customers and coworkers in stressful situations.
Strong analytical and logical reasoning skills.
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality consistency and level of work as well as work ethic and approach.
Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action.
Employment Type
Full Time
Key Skills
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