Senior Operations Officer, Mortgages
Senior Operations Officer, Mortgages
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Job Description
We have an exciting opportunity for a Senior Operations Officer Mortgages to join our dynamic Application Capture Team in a permanent role.
Our Customer Operations Officers primarily support ING teams and thirdparty Brokers in Residential and Commercial mortgages variations credit administration savings applications securities treasury support card services reconciliations payments and settlements. They carry out clerical activities data processing Customer validation reporting and account maintenance. They must be honest prudent and act responsibly because they play an integral role across Customer Operations.
As a Senior Operations Officer Mortgages youll be responsible for coaching and supporting members of the Application Capture team. Youll act as a Subject Matter Expert (SME) on accurate and efficient application capture and assist in the teams development.
This is a fulltime role that can be based in Sydney or Wyong. A Sydney based candidate would be expected to travel to Wyong once a month.
What youll do
- Uphold INGs service delivery guidelines ensuring that all customer operations processing is complete and processed within the agreed timeframes as well as quality requirements.
- Assist ING Credit Assessors in the finalisation of approvals when all outstanding conditions and requirements have been met in accordance with bank policy and procedure.
- Provide outstanding customer service to ING Customers Credit Assessors and Brokers (especially with enquiries).
- Consistently meet SLAs and internal KPIs to achieve operational excellence in mortgages variations settlements savings daily Banking processing reconciliations or payments.
- Comply with all ING policies and procedures (especially INGs Know Your Customer KYC fraud prevention regulatory compliance and risk) to avoid unacceptable operational risk.
What were looking for
- Current or previous experience in a role specialising in application capture within mortgages.
- The ability to coach and develop team members and act as a SME on application capture.
- A high attention for detail and accuracy to review applications on a firsttime correct basis.
- Effective coordination and time management skills.
- Excellent verbal and written communication skills to confidently liaise with all stakeholders.
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Sabrina Huynh
Applications close Thursday the 22nd of May.
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
Still in two minds
At ING we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage even after starting their application. Dont miss out on the opportunity to bring your unique perspective to our team submit your application today!
#LIDNI
Required Experience:
Senior IC
Employment Type
Full-Time
