Casual Service Desk Technician
Casual Service Desk Technician
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Job Description
- Casual position must be available to work in our Sydney office at least 4 days per week
- Learning and career development programs for all roles and levels
- Free daily breakfast office drinks and social events
- Genuine commitment to health and wellbeing pro bono and community and diversity and inclusion across our firm
Learn more about what Hall& Wilcox can offer you: theroleand team
We have an opportunity for aService Desk Technician to join our Technology Service Desk teamon a casual basis to be based in our Sydney office. This role isresponsible for providing systems support nationally and desktopsupport for the Sydney office.
The HW Service Desk teamconsists of nine people and forms part of the broader nationalTechnology team which is structured across infrastructuredevelopment application support information security and servicedesk.
In this role you will beresponsible for:
- assisting with the rollout of new Microsoft Windows 11;
- responding to user inquiries;
- the provision of support across a range of hardware and software;
- ensuring all user requests are logged in the service desk system;
- imaging laptops;
- identifying and escalating problems/issues which require additional expertise;
- coordinating the timely provision of service desk support services;
- communicating to users as to the progress of their inquiries from receipt to closure of the call;
- advising users about service desk and operational support facilities and procedures;
- identifying and advising Service Delivery Manager/IT Manager of recurrent user inquiries;
- updating and maintaining the calllog to ensure accurate recording of all calls received; and
- encouraging user feedback.
Aboutyou
You will ideally have thefollowing skills and experience:
- experience working in a customer service role;
- working towards a degree or diploma in IT related field;
- strong attention to detail;
- strong organisational skills;
- excellent customer service skills;
- excellent verbal and written communication skills;
- selfmotivated decisive with the ability to adapt to change and competing demands; and
- the ability to work well independently as well as productively within a team.
Aboutus
Hall & Wilcox is a leadingindependent Australian law firm. We deliver outstanding legalservices to corporate public sector and private clients bothAustralianbased and those offshore doing business in purpose is to enable our clients our people and ourcommunities to thrive.
Hear from our people aboutwhat its like to work at HW: of our recent awards andcitations include:
- Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
- Ranked seventh in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
- Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
- Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018
We are known for having agreat culture that is warm and welcoming progressive inclusiveand supportive and that is underpinned by our enduring values known asHallmarks.
We are also renowned for ourSmarter Law we look beyond the status quo to thinkdifferently and find solutions. Smarter Law includes enablingtechnology challenging business models innovative pricing andcreative resourcing.
We are a firm of the offer our people interesting and challenging work and access togreat clients. To learn more about HW visit ourwebsite.
Applynow
Lets connect. Clickapply to submit your application.
At Hall & Wilcox we arecommitted to creating and maintaining a workplace that activelyseeks to include welcome and value unique contributions of allpeople. We encourage applications from candidates of all culturalbackgrounds (including First Nations) age abilities sexualorientation and gender identities.
We are also committed tosupporting candidates with disability so that every candidate isoffered a fair equitable and supportive recruitment experience. Ifyou require any adjustments or support to complete yourapplication or if you have any questions please contact KimChalmers Senior Talent Acquisition Advisor for a confidentialdiscussion.
This vacancy is being manageddirectly by the HW Talent Acquisition / People & Culture will contact our preferred agency partners should we require anyassistance.
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Required Experience:
IC
Employment Type
Gig
