Client Services
Client Services
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Job Description
DESCRIPTION:
Duties: Perform daily reconciliations between Front Office Stakeholders and Top tier Clients. Reconcile discrepancies in client accounts by working closely with operations teams. Ensure transactions are correctly matched in the systems and market. Respond in a timely manner to Front Office Traders and Clients inquiries. Create internal manuals for team members with market specifics and systems functionalities. Contribute on projects and execute testing of system enhancements. Partner with offshore teams (Emea & Latam) to build strong relationships and coverage. Contribute to the endtoend process for USA Markers moving to T1 cycle. Assist with colleagues queries and propose automation solutions. Create internal manuals for team members with market specifics and systems functionalities. Contribute to new joiner training. Participate in recruiting events.
QUALIFICATIONS:
Minimum education and experience required: Bachelors degree in Accounting Economics Business Finance or related field of study plus 5 years of experience in the job offered or as Client Services Sr Associate Equities Sr Associate Securities Processing Ops Analyst Senior Tax Analyst or related occupation. The employer will alternatively accept a Masters degree in Accounting Economics Business Finance or related field of study plus 3 years of experience in the job offered or as Client Services Sr Associate Equities Sr Associate Securities Processing Ops Analyst Senior Tax Analyst or related occupation.
Skills Required: This position requires three (3) years of experience with the following: working in middle office including provision of trade support reconciliation and client interaction; building and maintaining positive relationships with clients ensuring a high level of client satisfaction and engagement; analyzing data and reports to identify issues trends and opportunities for improvement; using analytics tools to understand global markets and associated settlement risks; identifying analyzing and resolving trade discrepancies and breaks as well as performing root cause analysis to prevent future issues; analyzing trading allocation and confirmation processes and recommending improvements for quality control and efficiency; monitoring and managing daily control reports and trade discrepancies; interacting with clients sales traders service providers and operations staff; managing trade fails including break resolution and trade repair; protecting a financial firm from transactional reputational or cyber risk; back office operations including equities fixed income and custody services; US Domestic and International markets including settlement and claims processes; equity trade lifecycle and any of the various applications products involved in trade processing such as DTCC Alert DTCC CTM DTCC Tradesuite DTCC Rad Traiana Harmony or NYFIX.
Job Location: 4041 Ogletown Stanton Rd. Newark DE 19713
Employment Type
Full-Time
