Strategic Customers – Global 360 Deals (Elevate) Director

ServiceNow makes work work better for people. Our cloudbased enterprise platform and products streamline and simplify how work gets done. With more than 7700 customers we serve approximately 85% of the Fortune 500 and were proud to be one of FORTUNE 100 Best Companies to Work For and Worlds Most Admired Companies. 

Reporting to the VP Strategic Customers Global Revenue Programs (Elevate) the Strategic Customers Global 360 Deals (Elevate) Director will be joining a broader team focused on driving highimpact global strategies that support ServiceNows longterm revenue growth and profitability through larger and more strategic transactions at scale.   

As the Strategic Customers Global 360 Deals (Elevate) Director you will serve as the central business unit liaison to global sales teams for ServiceNows businessenabling functionsincluding HR Legal Finance and backoffice operations as it relates to 360 deal activity. Youll bring together crossfunctional stakeholders to shape deal strategy streamline Buy From execution and ensure alignment between business needs risk considerations and sales objectives. Youll play a pivotal role in improving GTM efficiency accelerating deal velocity and balancing OPEX investment with NNACV growth. Your work will also drive consistency and insight across 360 activities including supporting natural event planning and helping the organization avoid value leakage from unplanned or misaligned deal activity. 

Priorities & Responsibilities 

Serve as Central Point of Contact for the Buy From Side of 360 Deals for Specific BUs 

• Act as the global BU liaison to sales teams for HR Legal Finance and similar businessenabling ServiceNow functions. 

• Represent a unified Buy From perspective streamlining access and coordination for the sales organization. 

• Leverage strong relationships with executive sponsors sourcing and customer advocacy to facilitate alignment and speed 

Create Value Through Structure and Process 

• Design and implement a structured approach to identify and act on natural buying events that drive incremental revenue 

• Working with Sales Operations and other Sales Strategy teams establish visibility into 360 deal activity across regions and functions creating a unified view for tracking and strategic planning 

• Improve consistency accountability and velocity across buyfrom aspects of the 360deal lifecycle 

Support Deal Execution 

• Collaborate with Elevates Complex Deal Execution team/Sales to shape and execute 360 deals that align to GTM strategy and business priorities and strike the optimal balance between investment and revenue generation in strategic deals 

• Support execution of complex transactions by guiding deal architecture risk mitigation and internal stakeholder engagement 

Build Deep CrossFunctional Relationships 

• Cultivate trusted relationships with business owners across the enterprise to support proactive deal engagement and GTM alignment 

• Act as a strategic advisor across functions translating business goals into actionable deal strategy 

• Partner closely with Finance Legal HR and other stakeholders to streamline deal approval and execution pathways 

Deliver PostDeal Insights and Continuous Improvement 

• Lead postmortems and insights generation for closed 360 deals translating outcomes into scalable process improvements and strategy refinements 

• Evolve frameworks such as the decision matrices budgeting guidance and approval processes to enable faster smarter deal execution. 

Qualifications :

Qualifications 

Experience and Expertise 

• 10 years in Strategic Sales GTM Strategy or GTM Finance ideally in SaaS or enterprise tech 

• Proven experience managing complex crossfunctional transactions with executivelevel stakeholders 

• Strong understanding of internal business functions (HR Finance Legal) and their Procurement process/decisions 

• Experience balancing topline growth with cost structures and investment planning 

• Excellent program management skills and ability to manage multiple stakeholders and priorities simultaneously 

Skills and Attributes 

• Strategic thinker with a bias for execution and outcomes 

• Skilled at building trust and influence across matrixed organizations 

• Analytical and structured with a processoriented mindset 

• Strong communicator with the ability to synthesize and present complex issues clearly 

• Comfortable operating in ambiguity and helping bring clarity to others 

• Collaborative proactive and business outcomefocused 

• Intrinsically curious about emerging technologies and their application in solving business challenges. 

• Team player of unquestionable integrity credibility and character 

• Experience within a large organization; ability to quickly establish trustbased relationships internally to get support for customer sales objectives 

• Strong leadership problem solving and decisionmaking abilities 

• Continuous improvement and growth mindset 

Measure of success  

• Increased speed and effectiveness of 360 deal execution  

• Scaled adoption of 360 strategies processes and operations 

• Strong feedback from Elevate Complex Deal Leaders internal sales and business unit stakeholders 

For positions in this location we offer a base pay of $190725$314700  plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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