Executive Desktop Support (ONSITE)
Executive Desktop Support (ONSITE)
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$ 164000 - 164000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
RIA32: Cedar Rapids IA 400 Collins Road NE Cedar Rapids IAUSAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredRTX is an aerospace and defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industryleading businesses: Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 195000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington Virginia.
Position Overview:
RTX Digital Technology (DT) team is seeking a highly motivated individual to provide dedicated support and productivity guidance to the RTX Executives and Administrative Assistants.
This position will be based in Cedar Rapids IA and will provide support locally and remotely in other regions.
The position provides comprehensive technical support and training for PC hardware and software smartphones iPads/tablets and other devices used by executives and their admins.
The Executive Support Technician delivers the highest level of service providing immediate responsiveness to requests and issues and is available outside of standard business hours as necessary.
The Executive Support Technician is also required to provide support at offsite events with travel as needed.
What You Will do:
- Handle 247 calls and emails from senior leadership and their administrative staff.
- Configuration of all executive/admin computer systems.
- Configuration and setup of printers/mobile devices (iPhones/iPads)
- Configure set up and maintenance of all software and hardware systems
- Provide and coordinate remote event support as required by the executive(s) or Executive Support Manager. Some travel will be required.
- Provide all computer desktop/laptop support at executives home offices.
- Provide in office meeting support (Zoom Teams VTC).
- Work with Executive Support Leadership to develop maintain and document standard device configurations.
- Escalate to Executive Support Leadership and Infrastructure leads any issues that impact end user computer technologies.
- Communication coordination and oversight into operational activities including technology refresh and key suppliers support services for Executives.
- Contribute to assurance that all incidents are resolved completely and promptly.
- Able to travel as needed to support offsite events.
Qualifications You Must Have:
- Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years experience
- 5 years of applicable technical work experience in a professional/corporate service environment
- 5 PC technical support remote communications local area and wireless networking
- Must be a US Citizen with ability to obtain a TopSecret security clearance
- Must be able to travel up to 25%
Qualifications We Prefer:
- Windows 10 operating systems MS Office 2016/O365 end user support iPhones iPads VTC printer remote events networking software installation and configuration
- Outlook/iPhone/iOS troubleshooting skills and expertise
- Strong technology troubleshooting skills with the ability to resolve complex issues
- Strong technology skills with video conferencing systems including Zoom MS Teams and Polycom systems.
Deliver hightouch white glove IT support to Clevel executives and VIPs ensuring seamless technology experiences through proactive issue resolution personalized assistance and discreet professional service in highpressure environments.
What We Offer: Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: ONSITE
The salary range for this role is 82000 USD 164000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Employment Type
Full-Time
