Remote Service Coordinator
Remote Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly organized and customerfocused Remote Service Coordinator to manage service requests schedule technicians or support personnel and ensure seamless communication between clients and internal teams. This role plays a key part in delivering efficient timely and highquality service support in a fully remote environment.
Key Responsibilities:
Act as the primary point of contact for customer service requests and inquiries
Schedule and coordinate field technicians or support staff based on service needs and availability
Monitor service tickets follow up on open cases and ensure timely resolution
Communicate effectively with customers vendors and internal departments
Maintain accurate service records documentation and customer databases
Assist in preparing service reports billing documentation and performance tracking
Requirements:
2 years of experience in service coordination dispatch or customer support
Excellent organizational and multitasking skills
Strong communication skills both verbal and written
Proficiency in CRM or ticketing software (e.g. Salesforce Zendesk ServiceNow)
Ability to work independently in a remote environment with minimal supervision
Employment Type
Full Time
