Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Success Manager you will manage a portfolio of SaaS vendor clients building trusted relationships with stakeholders. You will act as a Sagetap product expert and resource for stakeholders helping deliver the voice of the customer to internal teams. Working across Sales Product Engineering Design and our Sage Growth team CSMs manage a variety of projects that will have direct and indirect impact on customers.
What You Will Do:
Own the vendor relationship postsale acting as the primary point of contact and strategic advisor throughout the vendor lifecycle prioritizing vendor retention.
Run highimpact onboarding calls ensuring vendors are set up for success by aligning on goals best practices and key milestones. This includes thorough demonstration of Sagetaps product features and setting expectations.
Develop deep understanding of each vendors GTM motion positioning Sagetap as a core channel for product discovery and feedback.
Collaborate crossfunctionally (Sales Product Marketing Growth Engineering) to deliver vendor feedback influence roadmap priorities drive feature adoption and support vendorspecific needs.
Qualifications :
35 years of experience managing customer relationships
25 years of experience in tech preferably in B2B SaaS
Strong interpersonal skills including excellent written and verbal communication to a variety of internal and external stakeholders
Strong organizational skills including time management and the ability to multitask in a fastpaced startup environment
Detailoriented and professional polish as this role primarily manages client relationships
Selfmotivated individuals with a customerfirst mentality for building connections and trust
Bonus points for experience in SaaS sales marketing or cybersecurity
Additional Information :
The expected OTE range for this position is $95k $105k. The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience and skillset.
- RemoteFriendly: This role can be performed from anywhere. Our distributed team primarily collaborates across US time zones so USbased applicants are preferred.
- Tools and Collaboration: We use Slack Zoom and other platforms to maintain a culture of open communication and collaboration no matter your location.
- WorkLife Balance: Enjoy a flexible schedule in an environment that values productivity and personal wellbeing.
What you will have at Sagetap:
Earlystage stock options
Competitive salary
Comprehensive healthcare benefits for employees and eligible dependents
Flexible work schedule with generous vacation and holiday policy
Opportunities for professional development and career advancement
Experience building and selling a transformative product
Ability to learn from some of the smartest people in the industry
Diversity drives innovation enables better decisions to support our customers and inspires change for the better. Were building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or any other applicable legally protected characteristics in the location in which the candidate is applying.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
