Customer Support Representative with Finnish
Customer Support Representative with Finnish
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Job Description
Contract Type: FullTime
Location: Lisbon Portugal
Key Responsibilities
- Engage with customers through multiple platforms such as phone email live chat and social media channels.
- Deliver accurate helpful and professional responses to customer inquiries ensuring alignment with company policies and service standards.
- Provide support on general topics product or service details and assist with basic troubleshooting issues.
- Log and maintain detailed records of customer interactions and case information using internal systems.
- Identify and escalate more complex or unresolved issues to relevant teams or higherlevel support when needed.
- Work closely with internal departments and technical teams to resolve customer concerns effectively and ensure cases are closed properly.
- Take ownership of your assigned service ticket queue prioritize tasks efficiently and follow the direction provided by team leads or supervisors.
- Actively contribute to continuous improvement by offering constructive feedback and participating in knowledgesharing within the team.
Skills Competencies and Qualifications
- Strong communication skills both written and verbal with the ability to explain information clearly and professionally.
- Previous experience in a customer service or support role is preferred.
- Ability to work effectively across multiple communication channels in a fastpaced environment.
- Comfortable using helpdesk tools CRM systems and other support platforms.
- Capable of handling multiple priorities managing time effectively and working both independently and collaboratively.
- A solutionoriented mindset with attention to detail and a focus on delivering a positive customer experience.
- Willingness to learn and adapt to new systems products and processes.
Benefits
- A collaborative and supportive team environment with opportunities for ongoing learning and development.
- Access to training resources to build your product knowledge and service skills.
- Opportunities to grow within a dynamic customerfocused company.
- A culture that values innovation teamwork and continuous improvement.
How to Apply for the Finnish Customer Support Role & Our Commitment to Diversity and Wellbeing
We strongly encourage applications from candidates of all backgrounds identities and lived experiences. To apply please send your CV highlighting relevant experience. A cover letter is optional but provides an excellent opportunity to share what motivates you and how you can contribute to our Finnishspeaking customer support team.
We are committed to creating a diverse equitable and welcoming workplace. Your contributions and perspectives are valued and respected. We look forward to supporting your personal and professional growth within our international team.
Employment Type
Full Time
