Customer Service Representative with Foreign Languages
Customer Service Representative with Foreign Languages
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Job Description
Location: Lisbon or Porto Portugal
Employment Type: Fulltime
We are seeking a serviceoriented and reliable professional to provide highquality support to business clients across multiple communication channels. If you are fluent in foreign languages and English and you enjoy problemsolving in a fastpaced international environment this role could be a great fit for you.
Key Responsibilities
- Deliver prompt and professional assistance to business clients via multiple communication channels such as phone email and chat.
- Support customers with accountrelated inquiries including verifying identity and confirming account details.
- Follow regulatory requirements and internal protocols as specified by the client.
- Diagnose problems and provide effective customized solutions to meet customer needs.
- Ensure timely followup and resolution of customer issues to maintain high satisfaction levels.
- Keep detailed and accurate records of all customer interactions and updates in internal systems.
- Work collaboratively with team members to achieve service targets and exchange best practices.
Essential Skills Qualifications & Experience
- Native or fluent proficiency in foreign languages (C2 level) both spoken and written; fluent in English (C1 level).
- Minimum education: High School diploma.
- At least one year of customer service experience with a strong focus on customer satisfaction.
- Stable and consistent employment history.
- Excellent interpersonal skills and a cooperative team attitude.
- Ability to perform well in fastpaced environments with strong multitasking capabilities.
- High attention to detail and precision when managing customer information.
- Familiarity with automated customer support software and platforms is preferred.
- Strong problemsolving skills critical thinking and the ability to work independently.
- Friendly professional and proactive in delivering customer service.
- Experience in sectors like retail banking or general customer support is advantageous.
- Willingness to work rotating shifts and fulltime onsite schedules.
- Flexibility and adaptability to evolving procedures technologies and customer demands.
Benefits
- Chance to join a leading global brand in travel and tourism.
- Work schedule includes Monday through Sunday with 24/7 rotating shifts.
- Competitive pay with incentives based on performance.
- Opportunities for career advancement within the BPO sector.
- Supportive and collaborative workplace culture.
- Access to exclusive travel benefits and discounts.
How to Apply Multilingual Customer Service Careers
We actively encourage applications from candidates of all backgrounds identities and abilities. Please submit your CV highlighting your language skills relevant customer service experience and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.
Our Commitment to Diversity and Inclusion
Our company is dedicated to fostering a diverse empowering and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridgebased team.
Employment Type
Full Time
