Telegram - Content Moderator
Telegram - Content Moderator
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1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Experience
- 3 years experience in community management or moderation preferably on Telegram or similar social platforms with a strong understanding of group dynamics.
- Platform Knowledge
- Indepth knowledge of Telegram features such as bots message filtering admin tools and user permissions to efficiently manage group interactions.
- Compliance & Safety
- Familiarity with content policies community guidelines and online safety protocols to ensure compliance and maintain a respectful environment.
- Communication Skills
- Excellent written communication and conflictresolution skills with the ability to handle user concerns disputes and rule enforcement professionally.
- Content Moderation
- Strong ability to detect and manage spam scams and inappropriate content taking quick action to prevent disruptions and protect the community.
- Technical Proficiency
- Techsavvy with problemsolving skills capable of troubleshooting issues related to moderation bots user reports and content management.
- Availability
- Flexibility and availability to monitor and moderate discussions regularly including during peak engagement times or urgent situations.
Core responsibilities:
- Message & Content Review
- Monitor and review messages media and user activity within the group to ensure all interactions align with community guidelines and platform policies.
- Rule Enforcement
- Identify and remove inappropriate offensive spam or harmful content taking swift action against users who violate rules through warnings mutes or bans when necessary.
- User Support
- Respond to user inquiries complaints and reports professionally and promptly addressing concerns while maintaining a fair and respectful approach.
- Moderation Tools
- Utilize and maintain moderation tools such as bots filters and automated responses to streamline content management and improve efficiency.
- Team Collaboration
- Collaborate with admins and fellow moderators to update group rules improve moderation strategies and adapt to evolving community needs.
- Security Monitoring
- Monitor for potential security threats scams phishing attempts and other harmful activities reporting serious incidents to platform support or higher authorities if required.
- Community Engagement
- Foster a positive and engaging community atmosphere by encouraging healthy discussions enforcing rules fairly and preventing conflicts from escalating.
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Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Profile Requirements: Experience 3+ years experience in community management or moderation, preferably on Telegram or similar social platforms, with a strong understanding of group dynamics. Platform Knowledge In-depth knowledge of Telegram features such as bots, message filtering, admin tools, and user permissions to efficiently manage group interactions. Compliance & Safety Familiarity with content policies, community guidelines, and online safety protocols to ensure compliance and maintain a respectful environment. Communication Skills Excellent written communication and conflict-resolution skills, with the ability to handle user concerns, disputes, and rule enforcement professionally. Content Moderation Strong ability to detect and manage spam, scams, and inappropriate content, taking quick action to prevent disruptions and protect the community. Technical Proficiency Tech-savvy with problem-solving skills, capable of troubleshooting issues related to moderation bots, user reports, and content management. Availability Flexibility and availability to monitor and moderate discussions regularly, including during peak engagement times or urgent situations. Core responsibilities: Message & Content Review Monitor and review messages, media, and user activity within the group to ensure all interactions align with community guidelines and platform policies. Rule Enforcement Identify and remove inappropriate, offensive, spam, or harmful content, taking swift action against users who violate rules through warnings, mutes, or bans when necessary. User Support Respond to user inquiries, complaints, and reports professionally and promptly, addressing concerns while maintaining a fair and respectful approach. Moderation Tools Utilize and maintain moderation tools such as bots, filters, and automated responses to streamline content management and improve efficiency. Team Collaboration Collaborate with admins and fellow moderators to update group rules, improve moderation strategies, and adapt to evolving community needs. Security Monitoring Monitor for potential security threats, scams, phishing attempts, and other harmful activities, reporting serious incidents to platform support or higher authorities if required. Community Engagement Foster a positive and engaging community atmosphere by encouraging healthy discussions, enforcing rules fairly, and preventing conflicts from escalating. . Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. NOTE: This is a permanent, remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally, they will be responsible for managing their own taxes and benefits. Compensation is offered on a bi-weekly basis. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!Employment Type
Full Time
