MIS Reports Analyst - Medical Equipment Support
MIS Reports Analyst - Medical Equipment Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work setup: Onsite (Cebu)
Account: Medical Equipment Support
Responsibilities:
- Provide support to Operational Leadership teams Clients in a daytoday basis ensuring the reporting of all metrics and KPIs
- Create and maintain Operational Real Time applications e.g. WFM/RTA tools
- Client Interaction as and when required
- Process Change Control & Development
- Making/Publishing real time/Historical data/reports available to the operation team
- Performs other task/duties assigned by the process head/SDL
- Work on any ad hoc responsibility given by process head in order to assist operations
Qualifications:
- Experience required 58yrs in same field.
- Advanced MS Office skills e.g. MS Excel MS Access
- Knowledgeable in VB/VBA Power BI Power Apps and Power Automate
- Ability to coordinate with Operations Managers for planning of staffing capacity utilization seating
- Good statistical analytical and reporting skills
- Knowledgeable in call arrival patterns in call center environment in order to develop staffing requirements rosters
- Knowledge in other WFM activities including Intraday Planning Forecasting Shrinkage
- Scripting skills and database knowledge should be an added advantage
Employment Type
Full Time
