Senior IT Officer

Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leadingedge IT organization with innovative and dedicated people who focus on customer satisfaction execution and delivery of firstclass services.

We are embarking on an exciting integration programme which will see us leverage the features of the Office365 stack as we migrate services to the cloud.

The Senior IT Officer will have a strong background in End User and Executive Support be customer focused and have a good knowledge of End User hardware and collaboration tools. Along with this he will be wellversed in backend Infrastructure technology to handle advanced troubleshooting and join escalation calls.

Key Responsibilities:

• Manage IT Infrastructure: Oversee the installation configuration and maintenance of computer hardware software and networks.
• Technical Support: Provide advanced technical support to users troubleshoot complex IT issues and ensure timely resolution.
• Network Management: Monitor and manage network infrastructure including routers switches firewalls and VPNs.
• Security: Implement and enforce IT security measures to protect systems from threats and ensure data integrity.
• Project Management: Lead IT projects including system upgrades migrations and new installations.
• Policy Development: Develop and enforce IT policies procedures and standards to ensure compliance and security.
• Collaboration: Work closely with other departments to understand and address their IT needs.
• Documentation: Maintain detailed documentation of IT systems configurations and procedures.
• Presentation Preparation: Create and deliver presentations to communicate IT strategies project updates and technical information to stakeholders and team members.

Qualifications :

• Education: Bachelors degree in Information Technology Computer Science or a related field.
• Experience: 4 years proven experience in IT support or administration with a strong technical background.
• Skills:
  • Proficiency in managing computer hardware software and networks.
  • Strong problemsolving and troubleshooting abilities.
  • Knowledge of network protocols security principles and best practices.
  • Familiarity with operating systems such as Windows Linux and macOS.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and work under pressure.
  • Presentation skills to effectively convey technical information.
  • Certifications: Certifications such as CompTIA A Network or Microsoft Certified: Azure Administrator Associate Microsoft Certified: Microsoft 365 Administrator

Certifications: Certifications such as CompTIA A Network or Microsoft Certified: Azure Administrator Associate Microsoft Certified: Microsoft 365 Administrator

Skills Required:

• IT support
• Hardware and software troubleshooting
• Network administration
• Security management
• IT policies and procedures
• Project management
• Communication
• Problemsolving
• Attention to detail
• Technical documentation
• Presentation preparation and delivery

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forwardlooking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful longterm relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5800 employees from 94 nationalities speaking 41 languages across 25 countries to each achieve their potential. Through IQEQ Launchpad we support female managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.

Were committed to growing longterm relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.

Remote Work :

No

Employment Type :

Fulltime