Enquiry Supervisor (IGT1 Lanka: CFC)
Enquiry Supervisor (IGT1 Lanka: CFC)
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Job Description
About the role:
The Enquiry Supervisor plays a pivotal role in the efficient functioning of our enquiry logging operations. Reporting directly to the Underwriting Support Manager the Enquiry Supervisor is responsible for overseeing a team of enquiry administrators. This role involves providing training monitoring performance reviewing administrator submissions for accuracy and providing regular updates to the underwriting support manager on enquiry logging progress.
Key Responsibilities:
- Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.
- Providing comprehensive training to new Enquiry Administrators ensuring they understand CFCs specialist insurance offerings and workflow processes.
- Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.
- Reviewing submissions logged by Enquiry Administrators for accuracy completeness and compliance with company guidelines
- Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.
- Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.
- Serving as a point of contact for Enquiry Administrators addressing queries and providing guidance as needed.
- Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics including turnaround times and accuracy rates.
Qualifications :
Preferred Skills and Experience :
- Leadership and interpersonal skills with the ability to motivate and inspire team members.
- Excellent level of attention to detail including accurate written and numeracy skills;
- Good command of the English language both spoken and written;
- Good communications skills courtesy and patience.
- Problemsolving skills with the ability to resolve issues efficiently and effectively
- GCSE or equivalent.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
