Production Support Analyst, 1
Production Support Analyst, 1
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Job Description
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Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Production Support Analyst I will provide endusers assistance while also identifying production issues. They ensure effective front and backend functionality of applications and consult with software development teams internal users and clients to approve application performance. Additionally they will document processes and monitor applications. performance metrics.Essential Job Functions:
Process Management Understanding of production support process ITIL. Coordinate system changes between System administrators IT developers and end users. Understand and apply escalation procedures to any issues and system outages delays etc. Manage team ticket queue and resolve in timely manner. Maintaining records and writing reports.
Communication Good communication skills. Communicate with internal teams regarding issues changes etc. Provide scripted email notifications and responses to clients and internal team members in a timely manner.
Training & Client Support Undergo onboarding training and should be able to complete change tickets / monitor the scheduled jobs. Participate in accurate and thorough shift turnover to provide accurate status of current production support job activity and any current issues open or unresolved. Develop and maintain accurate technical and user documentation. Work weekends and / or nights as required.
Reports To:
Lead or Manager
Direct Reports:
None
Working Conditions/ Physical Requirements:
Normal office environment
Minimum Qualifications:
Bachelors Degree in computer science or engineering or equivalent technical training and experience.
Knowledge of operations background.
Knowledge of TWS/ControlM UNIX scripting Database systems and fundamendals of Microsoft Azure cloud.
Knowledge Skills and Abilities:
Unix/Linux Commands and minimum Shell Scripting.
Structured Query Language (SQL).
Knowledge on Scheduling Tools Like ControlM etc.
Ticketing tools ServiceNow Tessara etc.
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our awardwinning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and nontraditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Information TechnologyJob Type:
RegularRequired Experience:
IC
Employment Type
Full-Time
