HC Ops- Senior Manager
HC Ops- Senior Manager
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS Human Capital (HC)Management Level
Senior ManagerJob Description & Summary
At PwC our people in people operations primarily focus on managing the people lifecycle and the daytoday operational tasks related to managing employees. This includes activities such as employee onboarding offboarding payroll and benefits administration absence management employee recordkeeping compliance with labour laws and regulations and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.Those in HR information systems (HRIS) data and analytics at PwC will focus on enabling process optimization automation efficient data management reporting and leveraging data to drive insights and make informed business decisions in the HRIS data and analytics space. Your work will involve implementing technology solutions and utilising advanced analytics techniques to streamline HR processes enhance employee experience and support business and human resource clients to optimise operations and achieve strategic goals.
Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
Craft and convey clear impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients share alternative perspectives and act on client feedback.
Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Should have set up and / or managed a Shared Services People Ops centre / unit
Excellent team management skills
Excellent communication skills
Flexible to work in other time zones
Level of experience 10 Years
Education/qualifications Bachelors
Industry experienceNA
Technical capability Handson experience in any HRMS
Key personal attribute Excellent people management skills
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Alteryx (Automation Platform) Analytical Thinking Coaching and Feedback Communication Creativity Data Analytics Data Cleaning DataDriven Decision Making (DIDM) Data Entry Data Integration Data Migration Data Quality Data Visualization Embracing Change Emotional Regulation Empathy Human Resources (HR) Consulting Human Resources (HR) Metrics Human Resources (HR) Project Management Human Resources (HR) Report Human Resources (HR) Technology Solution Architecture Human Resources Information System (HRIS) 26 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
