Key Account Management Executive

Job Description

As an Account Management Associate youll help your book of clients to access the full suite of research solutions Third Bridge offers. You will proactively contact investment professionals and/or consultants within our client base on a daytoday basis building rapport and credibility to drive endusers towards our services.

With training and support from your closeknit team youll gain a deep understanding of our products our clients preferences and needs and ensure they can access the most relevant investment research when they need it most. With a helping not selling approach youll drive account growth by identifying relevant content or connecting them to industry experts to optimise their usage and increase our mindshare.

Youll keep our systems up to date with client user preferences and other pertinent account data to help you and the wider team deliver a tailored content delivery service.

In this role you will: 

• Support Account Managers on renewals and crosssell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals. 

• Identify and engage inactive or potentially new users across priority accounts and  to increase utilisation of Third Bridge offerings 

• Maintain constant dialogue with clients to understand their research processes and  gather feedback on Third Bridges services

• Support clients by offering training and demo sessions on how to use Third Bridges services. 

• Maintain and update team structures client user preferences client investment  coverage sectors and geographies and pertinent account and contact data in our systems ensuring tailored content and service delivery to exceed client expectations

• Collaborate with internal stakeholders legal marketing research sales and product teams to ensure client requests are executed quickly and effectively 

• Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach 

Qualifications :

Qualifications

• Bachelors degree 

• 2 to 4 years of account management and/or client support experience preferably in a similar industry in B2B domain

• Strong communication active listening interpersonal and presentation skills

• Has remarkable upselling crossselling & farming experience with existing client accounts

• Well honed skills to build trusted working relationships with key contacts in your clients

• Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year

• Effectively leverages internal resources tools and systems daily 

• Experience applying industry and product knowledge in written and verbal client communications

• Successful past adoption and effective use of internal workflows processes and technologies to  accomplish work objectives 

• Portrays sales drive intellectual curiosity and a passion for learning 

• Easily adaptable to changing ambiguous and fastpaced environments 

• Strong time management skills with the ability to multitask and prioritise work

• Familiarity with as well as Microsoft Office and GSuite tools

Additional Information :

How will you be rewarded 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO) 8 fixed holidays 1 floating holiday and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally a dedicated budget supports studies and jobrelated qualifications.
• Health & Wellbeing: Access private medical insurance maternity benefits and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire providing coverage 4x the annual CTC.
• Flexibility: Embrace our workfromanywhere policy hybrid work options and enjoy Winter Fridays.
• Snacks & Refreshments: Stay energised with daily snacks tea and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race color religion sex national origin disability veteran status or any other status protected under local laws.

The successful candidate must by the start of the employment have permission to work in the country they are applying

We know that to be truly innovative we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role please apply anyway and we will be happy to consider your application. 

Remote Work :

No

Employment Type :

Fulltime