Guest Services Jobs in Mumbai

Operational Excellence:Oversee day-to-day operations of the spa including staff management guest services and facility maintenance.Ensure the spa meets and exceeds quality standards adhering to Fairmonts policies and procedures.Assist in developing and implementing spa protocols ensuring all service...

Position OverviewThe Lobby Ambassador serves as the face of Fairmont Mumbai creating memorable first and last impressions for guests while delivering personalized and intuitive service throughout their stay. Positioned within the hotel lobby and arrival experience areas the Lobby Ambassador proactiv...

Position Overview:   Responsible for maintaining high quality of guest services primarily in the areas of arrivals departures rooming food & services and special needs and enquiries that guests may have during their stay.Responsible for optimizing hotel occupancy room rate handling guest complaints...

Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B  front desk reception/cashiering procedures and reservations.Must have strong understanding of the functions of each department of the hotel physical layouts of the hotel facilities the key personn...

ST. MARYS AQUATIC CENTERJOB DESCRIPTIONGuest ServicesStatus: SeasonalPosition Summary: To provide a safe clean and enjoyable environment for all guests and staff. Guest Service staff act as the front line in providing customer service to our patrons. To be competent to perform the duties related to...

We are seeking an enthusiastic and detail-oriented Guest Experience Manager to join our hospitality team in Mumbai India. As the Guest Experience Manager you will be the ambassador of exceptional service dedicated to creating memorable and personalized moments for every guest throughout their journe...

DescriptionJOB SUMMARYThe Director of Marketing Communications is responsible for the planning direction control and coordination of all communication activities with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel an...

DescriptionJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue...

DescriptionJOB SUMMARYServes as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within...

DescriptionJOB SUMMARYPosition has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction an...

Telephone Operations ManagementLead and manage the Telephone Operators department to ensure smooth and professional communication services across the hotel.Ensure all incoming and outgoing calls are handled as per Sofitel luxury standards and within defined response timelines.Monitor call quality et...

DescriptionPOSITION SUMMARYProcess all guest check-ins check-outs room assignments and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests...

DescriptionJOB SUMMARYPosition has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction an...

DescriptionJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures...

DescriptionJOB SUMMARYThe Director of Marketing Communications is responsible for the planning direction control and coordination of all communication activities with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel an...

DescriptionJOB SUMMARYResponsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue...

DescriptionJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and...

DescriptionJOB SUMMARYPosition has responsibility for supervising and coordinating activities of employees delivering spa services including salon skin care program coordination reservations reception desk massage and locker room areas. Position focuses on ensuring guest and employee satisfaction an...