Retail Banking ( Cards & Payments) || Team Lead || Hyderabad & Chennai
Retail Banking ( Cards & Payments) || Team Lead || Hyderabad & Chennai
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Job Description
- Position Type: Permanent
- Location: Chennai Hyderabad
- Work Mode: Onsite
- Preferred Notice Period: 030 days
- Leading the BPO team to achieve operational excellence in Retail Back Office and Cards & Payment processes.
- Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests.
- Providing guidance and support to team members to enhance their performance and professional growth.
- Monitoring team performance metrics and implementing strategies to improve efficiency and quality.
- Ensuring compliance with company policies industry regulations and best practices.
- Collaborating with other departments to streamline processes and improve overall service delivery.
- Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction.
- Developing and implementing training programs to keep the team updated on industry trends and new technologies.
- Conducting regular performance reviews and providing constructive feedback to team members.
- Preparing and presenting reports on team performance and operational metrics to senior management.
- Fostering a positive and collaborative work environment to enhance team morale and productivity.
- Utilizing data analytics to identify areas for improvement and drive process optimization.
- Maintaining uptodate knowledge of industry developments and incorporating best practices into operations.
Requirements
- 5 to 8 years of experience in Retail Back Office and Cards & Payment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in data analysis and reporting.
- Strong understanding of industry regulations and compliance requirements.
- Ability to work independently and manage remote teams effectively.
- Experience in implementing process improvements and automation is a plus.
- Detailoriented and able to handle multiple tasks simultaneously.
- Proactive approach to problemsolving and decisionmaking.
- Adaptability to changing business needs and priorities.
- Customercentric mindset and focus on delivering highquality service.
- Proficiency in using relevant software and tools for BPO operations.
- Strong commitment to continuous learning and professional development.
Benefits
Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type: Permanent Location: Chennai, Hyderabad Work Mode: On-site Preferred Notice Period: 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations.
Education
Graduate
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
