Business Process Analyst
Business Process Analyst
Posted on :
20-05-2025
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1 Vacancy
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Job Description
Techwave we are always in an exercise to foster a culture of growth and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.
Join us! are we
Join us! are we
Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services including but not limited to Enterprise Resource Planning Application Development Analytics Digital and the Internet of things (IoT).
Founded in 2004 headquartered in Houston TX USA Techwave leverages its expertise in Digital Transformation Enterprise Applications and Engineering Services to enable businesses accelerate their growth.
Plus were a team of dreamers and doers who are pushing the boundaries of whats possible.
And we want YOU to be a part of it.
Job Title:Business Process Analyst
Experience: 3 years
Mode of Hire : Fulltime
Location: Bengaluru Karnataka India
Job Description : The People Associate role will be responsible for working closely with managers and employees to resolve a broad series of HR queries while partnering closely with our Centers of Excellence teams fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals.
This role reports to the Senior Manager Global People Solutions
Key areas of responsibility:
Manage case volume for various internal transfers within the company
Ensure timely processing of all Global Offboarding activities
Update various employee profiles and data changes related to their internal movement
Make appropriate adjustments per the request and communicate progress and outcomes to requestors in a timely and efficient manner utilizing strong customer service skills
Employs internal tools such as the case management system (ServiceNow) HRIS (Workday) and vendor tools (Smart Recruiters ADP Guardian etc.) effectively to research and assess next steps and accurate resolutions
Supports cyclical HR events that impact employees (i.e. Annual Review/Employee Promotions etc.)
Review and complete forms accurately for submission to COE teams or vendors
Establish and maintain collaborative and respectful partnerships with our COEs in HR Payroll Benefits Compensation and others to further our continuous effort to improve operations streamline work processes and work cooperatively and jointly to provide a highquality employee experience
Map the business process and recommend changes ifas appropriate to improve quality and timeliness of service
Conduct rootcause analysis for issues and identify solutions
Serve as backup to the team leader(s) and in leaders absence provide guidance to other members of the team
Be flexible and able to handle unexpected transactions and service requests
Maintain discretion and adhere to strict confidentiality standards
This is a fully remote position and you will be required to work from home.
Qualifications:
Basic Qualifications:
2 years of corporate or professional HR experience ideally in a shared services environment
Knowledge of HR policies and regulations
Strong problemsolving skills
Experience using enterprisescale HRIS tools (like Workday Smart Recruiter.)
Experience using a HR Case Management system (like ServiceNow)
Strong Microsoft Office Suite skills (Word PowerPoint Excel Visio)
Preferred Qualifications:
4 years of work experience and a bachelors degree
General knowledge of HR functional policies and practices within a Global Shared Services model
Comfortable working in a fastpaced
Required Experience:
IC
Employment Type
Full Time
Key Skills
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