Customer Service Support Officer - Institute of Applied Technology - TALENT POOL
Customer Service Support Officer - Institute of Applied Technology - TALENT POOL
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Job Description
Customer Service Support Officer TALENT POOL
Institute of Applied Technology Meadowbank or Kingswood Campus
$84647 package includes salary ($74912 $82688) employers contribution to superannuation and annual leave loading.
At TAFE NSW we are dedicated to lifechanging impact.
Lifechanging impact starts with an incredible team that sees their career as an opportunity to transform someones world. Whether thats inspiring students supporting each other or helping our communities and industries flourish.
We invest in our people
At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.
We provide you with tools and ongoing training and professional development health and wellbeing programs and a 35hour working week with flexible working options.
About the role
We are currently looking to create a Talent Pool for Customer Service Support Officers to be a part of the Institute of Applied Technology (IAT) team for future temporary fulltime and parttime requirements as they arise.
The IAT is a flagship educational centre with stateoftheart simulated workplace environments and maker spaces equipping the next generation of trades workers with the skills fundamental to building smart cities of the future.
As a Customer Service Support Officer you will be responsible for delivering quality support to our students and digital systems. You will manage multipartner client relationships to maximise enrolments for the IAT and champion the retention and completion of students ensuring excellence in customer experience.
This position will operate on a rotating roster with requirements to work on weekdays between 8am and 8 pm.
About You
To succeed in this role youll have prior experience working in a highvolume service sector environment and/or experience delivering customer assistance over a variety of channels including phone email and inperson interactions. You will be wellversed in technology with knowledge of MS Office email and digital be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.
Highly Desirable
Experience in a highvolume Customer Service/Contact Centre environment
Exposure to enrolments course content information or other activities within the education sector
Proven ability to manage and resolve complex customer issues effectively while maintaining a high level of professionalism
To find out more about the role click to view the Position Description.
Our commitment to Diversity Equality and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.
A career of lifechanging impact awaits you. Apply now!
Applications close 11.55pm AEST Wednesday 28th May 2025
To apply for this role click on apply now and provide:
Your current resume (in PDF format)
Response to one targeted question when prompted in the application form (max 300 words)
Targeted Question
Describe a recent customer service situation you handled personally. Assess the quality of the service you provided and suggest two improvements for this interaction explaining your reasoning for each recommendation.
General recruitment and adjustment enquiries: Contact Shweta Yadav Talent Acquisition Advisor via email
For helpful insights into preparing your application TAFE NSWs recruitment process and getting interview ready read through our Application Process and the interactive Capability Application Tool.
This is a childrelated position. A Working with Children Check is a prerequisite for anyone in childrelated work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
A Talent Pool valid for 18 months may be created for this position and position(s) of the same classification that subsequently becomes vacant may be filled via this recruitment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
