Support Advocate x 2
Support Advocate x 2
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Job Description
Here at The Advocacy People we provide highquality confidential independent advocacy services. We support clients in having a voice in how they are cared for the services they receive and the decisions that are made about their lives.
Advocates work with clients to express their views wishes and feelings. They help those who are particularly vulnerable and/or excluded deal with issues that are important to them and ensure they have a say in the services they receive.
We are looking for two permanent Support Advocates to join our thriving Contact Centre. This small and friendly team works at the heart of the organisation managing communication from clients and professionals and providing support to colleagues working with vulnerable people across the south of England.
Together with your colleagues you will be the first point of contact for all incoming communication for The Advocacy People. You will be responsible for handling calls responding to emails triaging incoming referrals from both professionals and clients and adding them to our database.
This is a demanding role and we need you to have a high standard of communication skills. The ability to input data quickly and accurately is essential as is the ability to remain calm and composed under pressure while also maintaining client confidentiality.
The successful candidate will need to be comfortable using standard IT systems. While experience with Microsoft Office and SharePoint is desirable it is not essential. However they should be able to learn new digital tools quickly and work confidently with various software.
As a friendly helpful individual we know youll go the extra mile to ensure our clients are always happy with the service provided. You will need to be a strong team player who is flexible and willing to learn new processes. You must also be a clear communicator who can remain calm in stressful situations and deal with very complex issues in a dignified and sensitive manner.
This position is subject to a standard DBS and Eligibility to Work checks.
All invited applicants will need to provide evidence (photographic where possible) of their eligibility to work in the UK at their interview. New employee start dates will only be confirmed once relevant checks have been completed and satisfactory references received.
Closing Date: Monday 19th May (9:00am)
Interview date: Week commencing 2nd June
Interview venue:Tbc: Hastings Officeor via Microsoft Teams
If you would like to discuss the role further please get in touch with Steve or Sharon at or Tel: 0
Application forms Job descriptions and relevant policies and guidance are available at Company
The Advocacy People and Healthwatch share core values which are all about peoples voices: empowering people to speak up; amplifying service user voices; enabling people to take part in and influence decisionmaking about health and social care; and providing information which helps people make informed decisions. As an independent charity grounded in Human Rights principles we take pride in being one of the UKs foremost providers of advocacy and Healthwatch services. Were on a mission to make sure that when it truly matters everyones voice counts. Together we support those who often feel sidelined helping them shape decisions that affect their lives and communities.
Come and be a part of our welcoming community where your voice matters and your contributions make a real difference.
EDI
By embracing Equity Diversity and Inclusion we can build a stronger more resilient organisation and work together to create a more just and equitable society. We invite all members of our community to join us in this important journey toward positive change.
Registered charity no.:.
NB: The Advocacy People reserves the right to bring forward the closing date if it believes sufficient applications are received to make an appointment.
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