Community Safety Manager (D)
Community Safety Manager (D)
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Job Description
What is great about the role
Working in our Caerphilly and Newport Area Neighbourhoods you will be responsible for resolving issues of nuisance. We are a housing provider who targets zero evictions and you will have a key role to play in delivering this commitment. You will be connected to our customers youll know at an early stage if things are going wrong and you can call upon support of our community development and housing support services to assist our customers to continue to live in their homes. Youll have the opportunity to employ innovative approaches like mediation and restorative justice to tackle antisocial behaviour while maintaining the highest standards of customer care and property safety.
Where does the role fit in
As a Community Safety Manager youll be an integral part of our Housing Operations Neighbourhood team based in Newport and Caerphilly. Reporting directly to the Area Neighbourhood Manager youll play a key role in managing daytoday caseloads working with Neighbourhood Housing Managers liaising with internal and external agencies and representing Pobl in legal proceedings.
What skills and experience do you need
We are looking for someone who is committed to ensuring that a customer focused service is provided and that service delivery is to the highest standards of customer care and quality. We would like someone with experience of working in social housing and experience of working in partnership with external agencies.
Part of your role will be to utilise and apply mediation techniques when dealing with neighbourhood conflict in order to achieve effective resolution of problems and we are looking for someone with experience of working delivering mediation. You will attend court on behalf of Pobl sometimes in the capacity of a witness and attend evictions as required. Prevention is key but we will from time to time need to go to court so you will need to be a confident advocate for us and our customers who are experiencing antisocial behaviour. Therefore experience of preparing court bundles and representing Pobl in court is needed.
You will need to have good IT skills and knowledge of general office IT systems e.g. email Word Excel presentation packages.
Our values are positive connected and considerate. At Pobl you will share these values and be motivated to work in an environment that is driven by them.
What are the pay and benefits
The salary for this role is 37256 for a Full Time Fixed Term role at 37 hours per week. Role ends 31st December 2025.
- 26 days holiday entitlement plus Bank holidays rising to 30 days with length of service this is based on 1 years work.
- Working days are predominately Monday to Friday days we have a blended and flexible approach to the work we deliver. Modern vibrant work spaces and with agile working you can maximise your worklife balance. The role will include working closely with the local community of Newport and Caerphilly engaging with customers within this area.
- It is essential for the successful candidate to have a full drivers licence and access to a car
- The role requires a basic DBS which we pay for.
- Mileage paid at 45 per mile
- Pension scheme
- Sick Pay
- Colleague Referral Scheme (250 per referral)
- Time for Talking a free counselling service
- Health Cash Plan
- Savings Scheme
- Electric Vehicle Lease Schemes
- Long service awards
- Cycle to work scheme
- Eyecare plan
- Give as You Earn charity donation scheme
- Gym and shopping discounts
- Pobl merch
- Training and progression opportunities
Whats FREDIE
At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or
How do you apply
If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an uptodate CV short/ focussed cover letter along with a few contact details so that we can get back in touch with you.
Interviews will be 1st stage 2nd Stage
1st Stage interviews will take place 27th May 2025 over teams (remotely) if successful here you will be invited to a 2nd stage interview.
2nd Stage interviews will take place in person 29th May 2025 in person.
It is possible this will change to a one stage interview just taking place on the 27th May.
We utilise the Job description and person specification to shortlist and strongly encourage applicants to submit their application using this.
Who are Pobl Group
At Pobl Group were a dynamic and communityfocused organisation dedicated to enhancing lives and building strong vibrant communities. Our values of Positive Connected and Considerate guide everything we do. As a member of our team youll be part of a larger mission to make a positive impact on peoples lives.
Required Experience:
Manager
Employment Type
Full-Time
