Service Hub 24/7 Consultant
Service Hub 24/7 Consultant
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Job Description
About FCM
FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.
About the role:
As part of FCMs Emergency Assist team you will work directly with the Shift Managers to ensure the necessary functions of our clients travel programme are exceeded. You will play an integral part in the success of our relationships with our clients and you are often the first line of communication with our clients and the travellers. Using your high level of operational knowledge you will deliver consistently highquality service by actively listening and interpreting traveller requirements and providing sound and constructive information and options for travel.
Qualifications
- Minimum of 2 years experience as a Travel Consultant
- Experience in GDS Amadeus Conversion course can be offered for highly experienced consultants
- Extensive industry and travel knowledge
- Extensive fares knowledge
- Strong client focus and service ethic
- Positive and openminded attitude with a willingness to adapt
- Languages Desirable
Whats in it for you
- Exclusive Travel Discounts:As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our inhouse travel team.
- Career Development:With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
- Vibrant Culture & industryrenowned social events:Experience our fun industryrenowned culture with exciting social events such as monthly awards nights global conferences endoffinancialyear balls and more.
- Active Hour:Prioritise your wellbeing with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan:Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronzelevel health cash plan.
- Health & Wellbeing Challenges:Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support:Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
- And Much More:Enjoy a range of additional benefits including companymatched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at.
Required Experience:
Contract
Employment Type
Full-Time
