Tour Guide - Mandarin
Tour Guide - Mandarin
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Job Description
Job Status: Temporary (9 months) Parttime 18hours per week
Salary: Base wage of $32.185 per hour 11.25% scaled penalties plus 11.5% superannuation contributions
Applications Close: Sunday 1st June 2025 11:59pm
An organisation where diversity of thought & experience is valued supported & respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination its one of the worlds busiest performing arts centres the nations premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera Houses future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder on and off the stage. We bring people together to be uplifted empowered and entertained. As set out in the Sydney Opera House Strategy 202426 our ambition is to be Everyones House. To make this real we are focused on four themes that underpin our organisational values (Creativity Courage Inclusivity Integrity Collaboration and Care):
- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
The primary role of the Tour Guide is to oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors who have booked as part of a group or who arrive at Sydney Opera House for a day visit. Tour Guides research and plan individual tours and visitor information services to meet specific needs. Tour Guides also conduct special tours for particular interest groups such as architectural technical theatrical and for those with particular disability requirements.
Tour Guides provide a supportive role for the marketing arms of our Resident Companies and various Commercial Partners associated with Sydney Opera House and they actively promote Sydney Opera House products and services on all tours. The Tour Guide has a custodial accountability for the implementation of Sydney Opera House Security and Occupational Health & Safety standards. These standards are maintained while conducting tours. The Tour Guide provides advice and assistance when problems arise. Problems beyond the Tour Guides knowledge are referred to the appropriate area of expertise.
Further detailed information about the role and its requirements can be obtained from the role description.
ARE YOU THE ONE
Key Responsibilities/skills:
- Either native or NAATI accredited Mandarin speaker
- The ability to plan and conduct tours in Mandarin for large groups (up to 46 people) with diverse needs. Sydney Opera House also offers tours in English Korean Japanese French German and Spanish and a high level of proficiency in one or more of these languages would be an advantage but is not an essential requirement for the role.
- Highly developed front line customer service delivery skills with demonstrated experience and strong commitment to providing service excellence in a dynamic and customer orientated environment.
- Strong and articulate communication interpersonal public speaking and presentation skills including a degree of creativity when imparting knowledge and storytelling.
- Strong teamwork skills including working together cooperatively; acknowledging others personal styles motivations and abilities to achieve business objectives as well as the capacity to work independently and effectively manage challenging situations including an ability to think quickly make appropriate decisions and resolve customer issues.
- Effective time management planning and organisational skills including an ability to prioritise tasks and workloads daily.
- The availability to attend all induction training sessions outlined below. Training is fully paid and unfortunately there is no flexibility with the dates.
- A valid Working with Children Check (WWCC) clearance.
Previous Guiding experience is not an essential requirement for this role but the confidence to present information to a large group and provide a wonderful customer experience is.
CONTRACT AND ROSTERING
- The role(s) on offer are 9month temporary parttime contracts. There may be an option to extend these contracts should requirements allow. We do not offer the option to convert to casual at any point during or after this contract.
- Parttime contracts provide workers with the knowledge that they will be able to receive consistent work over the contract period and work on a 4 week rotating roster. This roster will be discussed and agreed with each successful candidate based on operational needs and the candidates availabilities.
- We are offering several parttime contracts of 18 hours per week (roughly 3 days of work). This number represents the average weekly hours provided over a 4week period. There may be an opportunity to undertake more hours should additional shifts arise above your contracted hours.
- This role requires at least one full weekend of work per 4week period.
THE PERKS
The Sydney Opera House gives you access to a fantastic range of benefits including:
- 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
- 5weeks annual leave.
- Flexible working arrangements.
- Access to arange of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride First Nations Staff Network Sustainable Environmental Action Leaders (aka SEALs) and more.
- Fitness Passport & complimentary wellbeing programs including Pilates yoga circuit classes physiotherapy sessions as well as other wellbeing initiatives.
- Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
- Working for an organisation who has committed to the United Nations Sustainable Development Goals
- Complimentary tickets to shows.
- And many more!
EQUITY AND INCLUSION
The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are as you are. So if you require any adjustments to the recruitment process please contact us at to discuss. Even if you think youd be a great fit but dont necessarily tick every box in the role description please get in touch.
We welcome and encourage applications from First Nations people recognising the value unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders people who are d/Deaf and/or with disability from culturally and linguistically diverse backgrounds neurodiverse refugees and the LGBTQIA community.
NEED TO WORK FLEXIBLY
We know flexibility means different things to different people let us know how we can best support you to be your best.
SOUND LIKE YOU APPLY NOW
Please submit your CV & cover letter via our online portal in addition to answering the three following targeted questions in the online application platform.
Please ensure your cover letter does not exceed 1 page.
The use of AI is not permitted when answering the below questions.
- In no more than 150 words describe what you believe creates a memorable and engaging experience
- Describe your customer service experience in no more than 150 words.
- If you are on a visa please write your visa type and the date that your visa is due to expire below.
To be eligible to apply for this position applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and PreEmployment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job it remains strictly confidential and applicants will be informed of the result.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan
Applications will not be accepted from recruitment agencies
KEY DATES
Assessment Centre:
If selected for the short list you will be required to attend an in person 90minute Assessment Centre on:
12th June 2025
Interview Dates
Following the assessment centre you may progress to the interview stage. Interviews will be held on:
Monday 16th June 2025
Tuesday 17th June 2025
Wednesday 18th June 2025
Thursday 19th June 2025
Initial commencement dates
If you are successful with your application your paid employment (including training) will commence on Friday 4th July 2025. You must be available to work the following dates (9:00 16:00). These dates and times are mandatory:
Friday 4th July
Monday 7th July
Thursday 10th July
Monday 14th July
Tuesday 15th July
Thursday 17th July
Monday 21st July
Thursday 24th July
Employment Type
Hourly
