Interpretive Guide (Part-Time)

DEPARTMENT: Education

REPORTS TO: Director of Interpretive Programs

CLASSIFICATION: Part-time Non-Exempt

SALARY: $28.75 per hour

DATE:June 2025

Through commemoration exhibitions and educational programs the National September 11Memorial & Museum remembers and honors the 2983 people killed in the horrific attacks of September 11 2001 and February 26 1993. It further recognizes those who risked their lives to save others the thousands who survived and all who demonstrated extraordinary compassion in the aftermath of the attacks. Interpretive Programs is part of the Education Department within the Museum Programs Division. Interpretive Programs plays a key role in the educational mission by delivering engaging programs to the public 9/11 stakeholders and special interest groups. Interpretive Guides deliver artifact-based tours of the National September 11 Memorial & Museum discussing their background and relevance to diverse audiences. Tours which take place inside the Museum and on the outdoor Memorial Plaza cover the history and design of the World Trade Center precursors to the 9/11 attacks the events of the day the ongoing aftermath and the rebuilding of the addition to leading tours Interpretive Guides assist with the daily operation including staffing the Guided Tours Desk assisting with tour setup wayfinding and answering visitor inquiries. Prior knowledge of 9/11 content is not required.

TRAINING REQUIREMENT
Upon hire all new Interpretive Guides must be able to attend and complete a mandatory 8-week training. Training sessions run three days a week from 10:00am - 4:00pm. This is a paid training and all materials will be provided.

ESSENTIAL FUNCTIONS
Create an exceptional Museum experience for all tour participants.
Lead tours inside the Museum centered on key artifacts.
Lead tours of the outdoor Memorial Plaza centered on the Memorial design and the newly rebuilt World Trade Center.
Lead Virtual Tours of the Memorial and Museum spaces as needed.
Ensure all content delivered to Memorial & Museum visitors is accurate.
Provide attentive customer service by answering visitor questions and assisting with wayfinding.
Support the daily tour operation by assisting with tour logistics setup and inventory.
Attend team check-in meetings departmental meetings and professional enrichment programming.
Track schedule of tour and logistics duties through routine usage of Microsoft Office applications including Microsoft Outlook and Microsoft Teams.
Independently manage a timesheet and follow time-off request guidelines.
Continually study the Museums content collection and resources to build a thorough
understanding of the history of the World Trade Center the events of 9/11 and their ongoing aftermath

QUALIFICATIONS & SKILLS REQUIREMENT
Bachelors Degree or equivalent combination of education training and experience.
Previous experience in a front-facing customer service or education position preferred.
Able to work weekends early mornings and some holidays.
Experience working with diverse multigenerational audiences.
Able to work collaboratively and professionally with staff volunteers and the public.
Self-starter takes initiative works well independently.
Excellent written and oral communication skills.
Open to accepting guidance direction and supervision.
Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims bid documents security and life safety incidents and labor relations.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS
Participate in the Annual 5K Fundraiser and 9/11 Commemoration as assigned.
Assist with other special projects and events in support of 9/11 Memorial & Museum as
assigned.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race color religion sex sexual orientation age national origin disability status as a protected veteran or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process please contact Ronni Cantor atwith your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3000 victims who were killed indiscriminately in the 1993 and 2001 terroristattacks and the wider communities impacted in lower Manhattan at the Pentagon and near Shanksville PA.