Video Teleconferencing (VTC) Support Specialist
Video Teleconferencing (VTC) Support Specialist
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1 Vacancy
Job Description
Link Solutions is seeking a Video Teleconferencing (VTC) Support Specialist to join our team at Adelphi MD
- Must be a US Citizen
- DoD Secret Clearance required
- Nonremote (relocation incentive available)
The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization.
Join a team of dedicated professionals at an industryleading organization where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
- Set up configure and maintain video teleconferencing systems and equipment.
- Provide realtime technical support for VTC sessions resolving issues promptly.
- Troubleshoot hardware software and network connectivity problems.
- Manage and prioritize support tickets through IT ticketing systems.
- Conduct regular system checks and perform preventive maintenance.
- Train and assist users on VTC technologies and best practices.
- Collaborate with IT teams to optimize VTC infrastructure and performance.
- Document technical processes solutions and user guides.
- Stay updated on the latest VTC technologies and industry trends.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- US Citizen
- Must be able to obtain and maintain an active DoD Secret Clearance.
- Five (5) years of experience supporting VTC requirements.
- Proven experience (2 years) in VTC support or related IT field.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
- Knowledge of video teleconferencing systems such as Microsoft Teams.
- Troubleshooting skills for hardware software and network issues.
- Proficiency in managing IT support ticketing systems.
- Solid understanding of network protocols and connectivity.
- Experience with audio/visual equipment setup and maintenance.
- Outstanding customer service skills with the ability to explain technical concepts to nontechnical users.
Preferred:
- Active DoD Secret Security Clearance.
- Relevant VTC certifications (e.g. Zoom Certified Professional Cisco Certified Technician)
- Bachelors degree in IT Computer Science or related field (preferred)
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong selfstarter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
Additional Information :
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision companypaid long and shortterm disability life insurance referral bonuses relocation reimbursement incentive certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the EVerify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
