Service Progression Support Assistant
Service Progression Support Assistant
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Job Description
Children & families
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield Leicester LE3 8RA
Worker Category: Hybrid Worker
Salary: per annum (pro rata for parttime )
Working Hours:30 hours per week (Tuesdays and Thursdays at County Hall)
Contract Type: Permanent
Closing Date: 28th May 2025
Interview Date(s): 3rd June 2025
Do you have a keen eye for detail and the ability to manage competing demands
Are you motivated by working as a part of a team
Are you flexible and a quick learner
If so come and join our small and highly regarded team. Our team has grown and so we now need someone special to join and support us as we work across the whole of Social Care and Targeted Early Help Services in building on excellence and continuous improvement.
About the Role
The Service Progression and Sustainability Team supports Social Care and Targeted Early Help Services in the sustainability of new ways of working. The person we are looking for will providesupport for the team by completing data entry and data quality activities tasks quickly efficiently and to a high standard.
You will provide a clerical response service for the Service Progression and Sustainability Teamand support the team to meet deadlines and Service standards.
No two days are the same working within our team as we respond to new challenges and ideas needed for the Services. Consequently you will also provide back up to colleagues across the Service Progression and Sustainability Team and assist in handling urgent work on a daytoday basis.
A thirst for continuing professional and personal development is crucial to this role to ensure that your skills and knowledge are maintained and updated.
About You
Please refer to the below points when making your application giving examples as evidence of how you meet them.
To apply for this post you must:
- Have recognised Academic Qualifications e.g. GCSE NVQ 2or equivalent in Literacy and Numeracy
- Have experience of providing highquality clerical support. Be able to produce letters reports emails minutes spreadsheets and presentations etc. using a variety of software packages to a professional standard maintaining diaries making appointments and arranging meetings as required.
- Be able to produce basic statistics relating to service progression and sustainability on a regular basis making use of system reporting functions and other IT applications.
- Undertake tasks quickly accurately efficiently and to a high standard to improve data quality identifying duplicate missing records and inaccurate information. Find additional information and input this as requested to support the work of the Service Progression and Sustainability Team.
- Be able to prioritise own workload and work under minimum supervision with a flexible approach. Remain calm under pressure and use own initiative.
- Work effectively as a member of a team and communicate with employees at all levels always maintaining confidentiality. Previous experience of working within Children and Family Services would be an advantage but is not essential.
- Apply the principles of equal opportunities in service provision promoting antidiscriminatory practice.
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for termtime working parttime hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Mrs. Chris Chorlton Service Progression Team Manager
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
Employment Type
Full-Time
