Returns & Exceptions Processing Specialist
Returns & Exceptions Processing Specialist
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Job Description
GENERAL DESCRIPTION OF POSITION
The Returns & Exceptions Processing Specialist will be responsible for reviewing and processing all deposit exceptions including overdraft/nonsufficientfunds (NSF) item processing and chargeback item processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Processing of charge backs. This duty is performed daily about 30% of the time.
2. Review of bank processing exceptions. This duty is performed daily about 60% of the time.
3. Daily processing of insufficient items. This duty is performed daily about 20% of the time.
4. Reconciliation of internal accounts. This duty is performed daily about 10% of the time.
5. Answer account verification requests. This duty is performed daily about 10% of the time.
6. Answer and assist branches with processing exceptions and other deposit related questions. This duty is performed daily about 10% of the time.
7. The ability to work in a constant state of alertness and in a safe manner.
8. Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually about 10% of the time.
9. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty mentioned requirements listed below are representative of the knowledge skill and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing clerical/administrative equipment operationetc plus 5 years related experience and/or training or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication.
MATHEMATICAL SKILLS
Ability to add subtract multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understandingin order tocarry out simple multistep instructions. Ability to deal with standardized situations with limited variables.
REQUIRED CERTIFICATES LICENSES REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES LICENSES REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10Key Alphanumeric Data Entry Contact Management Spreadsheet Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise intermittent standing walking occasionally pushing carrying or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job the employee is regularly required to sit use hands to finger handle or feel talk or hear; occasionally required to stand walk reach with hands and arms climb or balance stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Keen eye for details
Must be able to handle pressure due to deadline restraints
Multitasking capabilities are required
Must be able to prioritize workflow
Required Experience:
Unclear Seniority
Employment Type
Full-Time
