Customer Service Representative
Customer Service Representative
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Job Description
Why Badger Meter
Badger Meter is a leading global water technology company with a mission to preserve and protect the worlds most precious resource. For more than 100 years cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable clean and resilient. Just like every drop counts at Badger Meter every employee counts because our contributions have a lasting impact on the world!
Here at Badger Meter we believe that our approach to diversity equity and inclusion is the very foundation of our success. Our commitment is reflected in our core values where we strive to create an environment that celebrates differences encourages innovation and ensures that every voice is celebrated and appreciated.
We understand that a diverse team brings a variety of perspectives and ideas which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the worlds most precious resource.
What You Will Contribute:
The Customer Service Representative is the first of two levels in the Customer Care department. This position will require strong communication skills both verbally and the written form. You will establish and maintain working relationships with the customer as you demonstrate a passion for customer priorities in a fastpaced environment. You will coordinate activities and collaborate with team members to ensure customer order accuracy.
Job Duties:
Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts account notes billing information and account owners.
Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly.
Review and process all return material authorization requests in Salesforce.
Work effectively with operations engineering and technical support teams to ensure accurate account management and information in Salesforce.
Enter all quote and order cases from Salesforce into Oracle.
Process all the credit requests received in Salesforce and the accounting team into Oracle.
Education and Experience:
High school degree/GED required
Associates degree preferred
01 years of related experience preferred
Qualifications:
Basic proficiency in Microsoft Office required
Basic proficiency in Salesforce preferred
Basic proficiency in Oracle preferred
Competencies:
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Working Conditions:
Work is performed in an office environment and requires the ability to operate standard office equipment.
Work is performed in close proximity to others.
Physical Demands:
Must be able to sit for prolonged periods of time.
Requires prolonged periods of talking/listening.
In Colorado the target hourly rate for this position is $22$24/hr
Competitive Total Rewards at Badger Meter:
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health Vision and Dental Coverage
15 days Paid Time Off 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan up to 7% of your eligible compensation. In addition to the match the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual access to a certified financial planner to help ensure your money is working for you at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP)Basic Group Life Insurance Short Term Disability and more
Educational Assistance Tuition Reimbursement up to $5250
Voluntary benefits including: Additional Life Insurance Long Term Disability Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA)options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal EEO is the Law poster and the EEO is the Law poster supplement at Meter complies with all aspects of the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect use share retain and safeguard applicant information. Please see the privacy statement on our website here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
