Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our company culture is built upon YKKs philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors we strive to foster a caring company committed employees and challenging work that benefits our employees customers and communities. We offer competitive compensation packages training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee we hope to foster a long and productive employment relationship.
Position Summary
The purpose of this position is tointeract with internal and external customers to provide information in response to inquiries about accounts orders products and services.
Essential Functions and Key Responsibilities
- Communicates with customers by phone or in person and receive orders.
- Performs order entryby keying purchase information into the computer program.
- Handles and resolves customer complaints and billing issues.
- Acts as liaison between customers sales group and manufacturing facility.
- Assists customers with the pricing of standard materials.
- May solicit sales of new or additional products.
- Other duties may be assigned.
Qualifications and Skill Requirements
- High school diploma or general education degree (GED) plus 2 years as a Customer Service Representative with YKK AP or 2 years of customer service experience in the glazing industry; or equivalent combination of education and experience.
- Be vigilant about safety.
- Quality - conscious oriented to excellence.
Recruiter Contact:
ASHLEY LITTLE
YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about disclose or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law.Learn more about the E-Verify program(Opens in a new window).
YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.s Accommodations team at . Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.
Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test for the presence of illegal drugs post-offer consistent with state and federal law.
For candidates applying for positions in the state of California
YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance ActSan Diego County Fair Chance OrdinanceSan Francisco Fair Chance OrdinanceCity of Los Angeles Fair Chance Initiative for Hiring Ordinanceand any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check if YKK AP America Inc. is concerned about conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report.
Notice on Recruitment Fraud
Required Experience:
Unclear Seniority
Employment Type
Full Time
