Team Leader | Customer Contact | Adelaide (on-site)
Team Leader | Customer Contact | Adelaide (on-site)
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Job Description
Do you have the drive to shape positive customer experiences Are you ready to play a pivotal role in developing future talent and deliver real impact every day
It starts here. With Bendigo Bank and you.
Position Description:PD Team Leader (13.03.25).pdf
Closing Date: Tuesday 27th May 2025 (shortlisting and interviews could commence prior to closing date so please dont wait apply now!)
As a Team Leader in Customer Contact youll play a pivotal role in leading a passionate team to deliver exceptional service across phone messaging and email. Youll monitor and inspire your team to meet service and sales targets while building their skills and confidence.
Youll create a high performing collaborative culture where people feel supported empowered and recognised. Youll manage daily operations handle escalations and ensure every customer interaction is a positive one.
Youll role model BENs values driving your team to meet risk compliance and quality standards with confidence.
Most of all youll make a real difference leading with purpose and delivering impact every day.
Key responsibilities:
- Lead and develop your team to deliver exceptional customer service levels and meet performance targets across mutable contact channels.
- Equipping new onboards with the knowledge skills and confidence to succeed while supporting a highperformance culture.
- Coach and support the team through regular feedback conversations development planning and fostering a culture of accountability and continuous improvement.
- Manage daily operations and escalation to ensure efficient workflows compliance with policies and exceptional customer outcomes.
This is a Full time 12month fixedterm contract (or potential secondment). We need this leader to manage and develop their team in person so this is an onsite role based in our Adelaide Head Office.
To succeed in this role wed love you to have:
- Proven experience leading developing and mentoring customer service or sales teams/individuals
- A passion for delivering exceptional customer experiences
- The ability to read and act on team reports and make data driven decisions to steer coaching needs across your team to evidence positive change
- Confidence managing daily operations escalations and team workflows in a fastpaced environment
- Excellent communication skills and the ability to build trust and rapport quickly
- Managing performance and productivity to achieve set Business Objectives
- A continuous improvement mindset with a focus on efficiency.
- Strong knowledge of risk compliance and quality standards
- Knowledge of BOOST and the BOOST methodology is desirable
Were making better bigger. And well get there with you.
Could you be our newest Team Leader Nows the time to set your sights even higher on the future you and the future career you deserve.
Still in two minds
Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.
Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.
Please contact theRecruiter forthis vacancy for a confidential discussion if there are any concerns meeting this requirement during the application processor if you would like to discuss the position further.
RecruiterName: Natalie Cornell Senior Talent Acquisition Advisor
Recruiter Email:
For more information check out the Application Process for Internal Candidatespage.
Employment Type
Full-Time
